• Set design strategy for a reusable Care Plan library, partnering with product managers and engineers to clarify requirements, solve complex healthcare workflows, and improve operational efficiency

• Reduced manual work by 50% by designing an AI-powered summarization tool that automatically generates concise client summaries from medical visit notes

• Modernized a B2B SaaS web application UI by improving usability, visual consistency, and accessibility, eliminating over 90% of outdated interface feedback and increasing customer retention

• Drove end-to-end design of a recurring scheduling recommendation system, improving home care agency efficiency and client satisfaction, with more than 80% of schedules approved without manual edits

• Revamped home page design and enhanced customer domain experience with strategic ideas to safeguard personal information, resulting in a 33% increase in premium subscribers for Firefox Relay

• Implemented accessibility specifications (WCAG 2.1) across Firefox Relay and Mozilla Accounts, ensuring high contrast mode, focus orders, and screen reader compatibility for inclusivity

• Employed design audits, interface refinement, and mockups to streamline sign-up and sign-in flows in Mozilla Accounts, reducing friction and enhancing user understanding of private data protection, notably improving the password reset flow

• Led the agile design and execution of user-centered features and experiences in the Privacy, Security, and Account domains, fostering cross-functional collaboration to deliver intuitive and secure digital solutions

• Increased user engagement by 62% (3.4+ million views) on the Mozilla Connect Community platform through web redesign, visual asset customization, and improved site navigation

• Led Firefox's Picture-in-Picture (PiP) design process, integrating research, competitive analysis, and play control enhancements, yielding a ≈1.5% monthly active users (MAU) increase and sustained user retention for Firefox

• Collaborated cross-functionally with engineers and a product manager on design discovery and technical implementation feasibility of an early Firefox Translation, resulting in +4,291,181 translation requests (growth of +7.22%) within 2 months post-release

• Enhanced user experiences for the browser users, leveraging user research and advocating for user-centric design principles

• Directed user testing and interviews, collaborated on designing and developing an end-to-end Augmented Reality (AR) mobile application for business search, culminating in a high-fidelity prototype to engineers and initiating construction

• Translated research findings into actionable insights to foster empathy and provide clarity for the broader team

• Demonstrated the ability to make decisive choices and remain self-motivated while navigating ambiguity and uncertainty

• Managed the UX team, promoting professional growth and ensuring delivery of consistent, high-quality design deliverables

• Partnered with another designer and stakeholders to improve customer service software visuals, information architecture, and typography, boosting retention rates and sales for small businesses

• Executed user-centric B2B designs, led data-driven analysis and testing, contributed to design reviews and visual implementation

• Produced developer-friendly, scalable systems that prioritize ease of implementation while establishing consistent and cohesive design systems across the product

• Clearly articulated Product and UX vision, encouraged creative thinking, and proposed out-of-the-box solutions that set our product apart