Business professional with 10 years of management, recruiting and training experience. My background includes extensive experience in all cycles of the recruiting process, human resources, office administration, client services and project management.
Experience
2017 — Now
2017 — Now
Pleasanton, California
2017 — 2019
Responsible for recruiting/staffing for in the healthcare industry, including: Recruiting and staffing: All stages, including sourcing, interviewing, credentialing and placements for per diem and local contracts. Maintain and build relationships with key clients including Kaiser, John Muir, UCSF and Stanford. Training Leader for Kaiser accounts/contracts in the Western Region. Specialize in recruiting for local contracts with Kaiser, John Muir and UCSF. Recruit RN’s and Allied professionals for major Medical Centers such as, Kaiser, John Muir and UCSF. Promoted from Staffing Manager to Recruiting Manager within 1 year. (3 levels up). Maintain an average of 60% clinician loyalty/re-book with contracts. Focus/build revenue by building relationships with clinicians earning referrals and loyalty. Maintain top tier revenue in the Region.
2014 — 2016
Dublin, California
Responsible for all aspects of operating a small business including:
Recruiting and hiring
All stages, including sourcing, interviewing and on boarding
Office management
Lead and administrative team of 5 for accounts payable, customer service, inventory management and general administrative duties, including front desk, the first impression of the store.
Budget management and accounting
Analyzed data and managed the financial needs of the business, which included managing payroll costs, inventory, suppliers, client services and various other costs of doing business.
Client services
Managed a team of 8 Interior Designers, 5 associates on my administrative staff and 1manager to attend to every client need,Including, general customer service, space and furniture design and planning, client follow up, order status and communication with various factories and delivery companies. My role was to ensure that each team member provided first class customer service by tending to every need of the client.
Project management
Executed multiple in store events. Managed a successful store closing event which was executed over a 3 month period. Accomplished a high visibility new store opening celebration, coordinating local public figures and achieved a successful fund raising campaign for the City of Hope charities. Conducted Bi Monthly in store client events such as training and interior design workshops and held Chamber of Commerce mixers.
2014 — 2016
2014 — 2016
Responsible for all aspects of operating a small business including: Recruiting and Hiring: All stages, including sourcing, interviewing, backgrounds and on boarding. Project Management: Executed multiple in store events. managed a successful store closing event which was executed over a 6 month period. Coordinated a high visibility new store opening event,, organizing high profile public figures and achieved a successful fund raising event for City of Hope charities. Conducted bi-monthly in store events such as training and interior design workshops. Held Chamber of Commerce mixers.
2006 — 2013
2006 — 2013
Pleasanton, CA
Responsible for driving 40 million in annual revenue.
Developed and executed business plans, P&L management and store operations.
Recruited, trained and developed top talent and facilitated training for the San Francisco East Bay Area Market stores.
Led change, implementing and supporting new company initiatives for the fast paced tech industry.
Conducted succession planning and promotions for the San Francisco East Bay Area Market.
Led a multi functioning team of over 120 for sales, technical service/support, customer relations and store operations.
Supported the SF East Bay Area Market stores to increase the technical business service and metrics by leading and motivating through company vision and setting standards for the San Francisco Bay Area Market stores.
Conducted in store training for the San Francisco Bay Area Market stores in technical service.
Selected as a corporate training store to facilitate in store training and development for incoming technicians and other roles in the technical areas of the business.
Highly engaged in customer retention. Dedicated to meeting the expectations and requirements of both internal and external customers by establishing and maintaining effective relationships, gaining their trust and respect. Followed up with customer feedback, creating a positive connection to establish retention and loyalty.