# Jill Yee > Leading UX Research and Strategy Location: San Francisco, California, United States Profile: https://flows.cv/jillyee UX Researcher with a background in crafting customer experiences and fashion design. I use communication, teamwork, creative collaboration and problem solving to improve systems. Providing insightful, qualitative research for solutions at scale. Connecting human decision-making to tech product with behavioral research techniques. I deliver thoughtfully executed reports with strategic recommendations in a fast paced, high demand work environment. I am constantly learning, constantly curious when it comes to managing, mentoring, presenting, and cross company relationships. Research methods such as - In depth interviews, surveys, diary studies, usability testing (moderated and un-moderated), tree testing, task analysis, card sort, intercept interviews. Using software such as Qualtrics, Miro, Figma, Optimal workshop, Lookback , Camtasia - video editing, Tableau for dashboard building. ## Work Experience ### Staff Design Researcher @ General Motors Jan 2023 – Present | Palo Alto, CA ### Lead UX Researcher @ Airtable Jan 2020 – Jan 2022 | San Francisco, California, United States ### UX Research Manager @ Alto Pharmacy Jan 2019 – Jan 2020 | San Francisco Bay Area Building the UX Research team at Alto from 0 - 1. Putting customer experience first in strategy, and innovation. ### UX Researcher @ Bird Jan 2018 – Jan 2019 | Los Angeles, CA Working on product used by millions of customers externally, and internally. Promoting internal understanding of how our app, and scooters are used in people's lives. I determine the best approach to evaluate systems, while partnering with product design, product managers, operations, and business teams. Producing research with actionable findings about complex systems. • Drive vision and strategy for product while addressing critical KPIs • Collaborate with a team of stakeholders responsible for UX design, UI design, Product management, Engineers, Data science and analytics, QA, Business, Vehicle, Brand, Communications, and Operations to identify problems and provide solutions focused on user experience, and application performance. • Optimize product usability and performance by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutions • Conduct reviews of direct reports, individual development plans and providing performance feedback to team members ### Owner and Product / UX designer and manager @ Jill Aiko Yee Jan 2011 – Jan 2018 | Los Angeles, CA Offered private shopping, and personal styling to customers in an intimate studio setting. Developed women’s contemporary label that is playful, vivid, and easy to wear. Design, drape, pattern, and dye original pieces, sold at by-appointment setting, and ethically manufactured. Work with boutique store owners to design and produce capsule collections specific to their stores. Collaborated with manufacturers on production excellence to achieve best fair labor prices and quality construction. Fabric design collaboration with natural dyer Graham Keegan, and product design collaboration with lifestyle blogger Jessica Comingore. Line recognition by LA Times, WWD, LA Magazine, Refinery29, and Racked National ### Adjunct Professor, Fashion Department @ Woodbury University Jan 2015 – Jan 2015 | Burbank, CA Adjunct professor in Fashion Department, teaching junior year students Fashion Design and Illustration. Teaching included lectures,design direction, lesson plans, one on one teaching, and demonstrations. Course followed semester long project of applying design direction, translating street style and runway style by designing a capsule collection. Class developed a shared fabric board, and color story. Each student produced outfit illustrations, mood boards, and flats using the provided design direction and class fabric story. They worked on verbal presentation in front of industry professionals in a critique environment. ### Designer @ ILLIA clothing Jan 2008 – Jan 2011 | Los Angeles -- Design and Pattern women’s better contemporary wear, and goods with the finest detail and consideration given to all aspects in aesthetic, cost, customer profile and fit. -- Designs in outerwear, tops, dresses, bottoms, knits, jersey, leather, woven: silks, wools, cotton -- Design from seasonal concept to developed final line. Including mood, trend, design, draping, patterning, fabric buying, color palette, garment finishing and specs, fitting through production, and managing sewing room and samples. -- Sales at Designer’s and Agent’s trade shows in NY and LA, selling to department stores and boutiques. -- Determine time line for each season from fabric buying to finished sampling. -- Working with showroom to refine and streamline each season to meet customer needs. -- Problem solve to meet needs of growing clothing company that produces in Los Angeles ### Design Team member @ Rozae Nichols Jan 2006 – Jan 2008 | Los Angeles Designed day and evening clothing for Rozae Nichols and RN Convertible labels, totalling 14 seasons each year. Designed best selling tops sold at and Barney’s New York , Scoop, and Curve, by draping, and working with Pattern Makers. Worked closely with design team to approve submits for seasonal colors, responsible for fabric sourcing and buying, artwork, trims, and developing seasonal color story; sketching for line sheets in illustrator, sourcing vendors for treatments, working with production and pre-production team on pricing for BOMs, and sales team on line planning. Worked with textile design /graphics department to create and send out tech packs, and project manage local and international vendors on fabric treatments and artwork on schedule. ## Education ### Bachelor's of Fine Arts in Fashion/Apparel Design Otis College of Art and Design Jan 2002 – Jan 2006 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/jill-yee-a19aa89 - Website: www.jillaikoyee.com --- Source: https://flows.cv/jillyee JSON Resume: https://flows.cv/jillyee/resume.json Last updated: 2026-04-07