• Delivered UX/UI design, product strategy, and website development services for a variety of clients across the San Francisco Bay Area

• Product Designer for Wells Fargo's Pioneer Design System, implemented across 90+ applications within Wells Fargo's B2B segment

• Redesigned 24 legacy components for the React framework, collaborating with technology, accessibility, content, and visual design, which resulted in a robust, scalable, and accessible user experience

• Enhanced multiple design system components, achieving substantial gains in functionality, resulting in a more intuitive user experience

• Directed exploratory research for new components, providing critical insights that shaped the team's strategic choices in advancing development projects

• Conducted a comprehensive analysis of design system documentation and collaborated closely with the content team to implement significant updates, ensuring accuracy and relevancy

• Product designer for growth and mortgage Agile teams — transitioning Wells Fargo legacy applications to Salesforce CRM (Customer Relationship Management)

• Collaborated with product, technology, and strategy to demonstrate requisite functionality to the value stream leaders, and development teams via facilitation of workshops, illustrative journey maps, wireframes and prototypes

• Lead design via understanding of user needs; performed primary research at mortgage call centers to determine potential additional features and functionality

• Mentored junior UX team members, providing one-on-one coaching and feedback; on-boarded designers on standards and design systems

• Led Bersin by Deloitte’s UX/UI redesign — delivering a minimum viable product (MVP) for the talent management and HR solutions website in just 8 months

• Advocated for user needs through comprehensive UX research and translated insights into superior at scale designs. This approach led to a 15% increase in subscriptions and a 35% jump in memberships over two years

• Created responsive, mobile-first UI components and a style guide — integrating them into Bersin’s reusable design system for consistent standards and branding

• Advanced the Pioneer design system by fostering its adoption, improving the user experience and design cohesion for developers across platforms

• Collaborated with UX designers, developers, accessibility specialists, and content strategists to seamlessly integrate Pioneer brand aesthetics into wireframe components

• Ensured developed components met established visual standards through validation and refinement

• Analyzed components and documented specifications, to streamline developer access, which led to improved compliance and a more consistent user experience