# Jina Park > Senior Software Engineer at Twilio Location: United States, United States Profile: https://flows.cv/jinapark ## Work Experience ### Senior Software Engineer @ Twilio Jan 2022 – Present • Currently building a comprehensive set of standardized, repeatable patterns powered by metadata that teams can use to create consistency across various products and enhance overall user experience. • Improved the time-to-value for data activation by building simpler, more intuitive mapping setup flows. • Revamped the UI/UX that allows marketers to send their audience data to downstream destinations with all the necessary configurations. • Built a self-service developer portal enabling our third-party partners to build, test, and manage integrations with Segment. ### Software Engineer @ Twilio Jan 2021 – Jan 2022 | New York, United States Segment's Destination Actions framework enables customers to control how data gets sent from various sources to downstream destinations. As part of the Build Experience team, I worked on improving the UI and overall experience with configuring these destinations. ### Full Stack Engineer @ Capital One Jan 2020 – Jan 2021 | Washington DC-Baltimore Area • Led the design and development of a new web application (Angular 9, Lua, Docker, AWS) that tracked user entitlement requests of over 5,000 associates, saving roughly 200+ hours worked (Capital One's Q4 2020 Tech Excellence finalist). • Built a private API with mutual-SSL authentication and created Postman collections for testing. • Set up Jenkins pipeline and managed infrastructure using AWS services (e.g. EC2, S3, Route53, ECS, etc). • Migrated existing UI from AngularJS to Angular 9 and Java API codebase with Spring framework to Lua. ### iOS Developer @ Capital One Jan 2019 – Jan 2020 | Washington DC-Baltimore Area • Enhanced mobile payment experiences with virtual number, Apple Pay, and PayPal iOS integrations, leading to 12K tokenizations and $1.2M spend in 2019. • Enabled customers to add their C1 credit cards to PayPal directly from the Capital One application through PayPal push provisioning, increasing total spend on PayPal by 200% in one year. • Incorporated accessibility, analytics, internationalization, and unit tests for all features. ### Developer Academy Associate @ Capital One Jan 2018 – Jan 2019 | Washington DC-Baltimore Area • Established proficiency in full stack development as part of an intensive, six-month software engineering training program. • Integrated Snowflake data with React to build automated graphs for various metrics. • Tech stack included React, Angular, Typescript, Node.js, Express, MySQL, HTML, and CSS. ### Teaching Assistant @ Macalester College Jan 2017 – Jan 2018 | Saint Paul, Minnesota • Fall 2017 - Intermediate Macroeconomics (ECON 371) • Spring 2018 - Introduction to Econometrics (ECON 381) • Assisted students with Stata, a statistical software package used for economic research, and attended lab sessions once a week. • Conducted multiple office hours per week to help students better understand course material. • Graded problem sets and provided constructive feedback on term research papers. ### Lead Class Agent @ Macalester College Jan 2017 – Jan 2018 | Saint Paul, Minnesota • Helped raise $132,000 for the Annual Fund with a 62% senior participation rate. • Recruited Senior Class Agents and conducted group trainings to organize and implement the 2018 Senior Class Gift campaign. • Monitored Class Agent outreach progress and checked in with individual Class Agents to work towards campaign goals. • Worked closely with students, alumni, and administrators to advance Macalester College’s philanthropic efforts. ### Data Analytics & Product Management Intern @ TeamSnap Jan 2017 – Jan 2017 | Boulder, Colorado • Analyzed data with SQL and R to determine the correlation between payments and feature usage in customers’ first 21 days, using the results to shift marketing strategies and increase the conversion-to-paid rate. • Ran competitive analyses on reporting capabilities and compiled a recommendation of top reporting features. • Created automated dashboards in Tableau to understand key metrics and measure the value of support pages. ### Senior Resident Assistant @ Macalester College Jan 2016 – Jan 2017 | Saint Paul, Minnesota • Served as a liaison between the Residential Hall Director and 7 other Resident Assistants. • Assisted with department-wide initiatives including but not limited to room draw, new staff selection, student staff training, and professional staff search. • Served and provided feedback in the Student Staff Advisory Board. ### Resident Assistant @ Macalester College Jan 2015 – Jan 2016 | Saint Paul, Minnesota • Acted as a resource to approximately 50 on-campus residents, helping to foster an inclusive community through personal relationships, conflict resolution, and educational programming relating to social justice. • Worked closely with Residential Hall Directors to ensure the implementation of college policies and safety of all residents. • Provided a comprehensive educational experience beyond the classroom through the Community Learning Model highlighting Macalester’s four core values: multiculturalism, internationalism, academic excellence, and service to society. ### Business Analyst Intern @ Leadpages Jan 2016 – Jan 2016 | Greater Minneapolis-St. Paul Area • Collaborated with the Customer Success department to provide greater customer insights, using Google BigQuery to determine retention rates for customers’ first 30 days. • Recommended improvements and initiatives to raise the 2016 Q2 NPS score and increase FTD retention rates above the 90% benchmark. • Analyzed customer data in Excel to determine characteristics associated with higher retention and performance. ## Education ### Bachelor’s Degree in Economics, Applied Mathematics and Statistics, Computer Science (Minor) Macalester College Jan 2014 – Jan 2018 ### East Lansing High School Jan 2010 – Jan 2014 ## Contact & Social - LinkedIn: https://linkedin.com/in/jinapark22 --- Source: https://flows.cv/jinapark JSON Resume: https://flows.cv/jinapark/resume.json Last updated: 2026-03-22