• Designed AI agent experiences for a behavioral health SaaS, enabling providers to manage billing, scheduling, and patient communications.

• Designed a patient-facing platform with AI-powered natural language search for 100k+ users to book appointments.

• Created B2B tools to help healthcare providers manage patients, services, and schedules.

• Developed internal operations tools to manage support requests, monitor agent performance, and track provider onboarding.

• Led the UX design and launch of four client websites across desktop and mobile, achieving a 40% increase in user engagement and a 72.5% rise in validated visits.

• Created and iterated responsive wireframes, prototypes, and visual designs to enhance usability and conversion.

• Collaborated with PMs, developers, and marketing teams to align business goals with user-centered design solutions.

• Co-designed an award-winning AR mobile game for visually impaired users in collaboration with Rose Digital, which was later selected for further development by the company.

• Participated in user research, design, and usability testing, helping enhance accessibility and gameplay for low-vision players.

• Designed core user flows and interfaces for a WeChat Mini Program marketplace, focusing on usability and mobile-first interaction patterns.

• Conducted A/B testing on updates using Figma prototypes, achieving a 24% improvement in user performance through iterative refinements.