Jing Zhu

Jing Zhu

Jing Zhu

Design@ServiceNow - Dev & SDLC experience

I’m a UX Designer focused on designing complex systems and developer-facing tools, with an emphasis on clarity, scalability, and consistency. I’ve worked across domains including cybersecurity, ads, video creation, admin, developer tools, and DevOps workflows.

2024 — NowServiceNowSenior Product Designer

2024 — Now

Seattle, WA

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Driving design improvements for testing and deployment experiences, including AI-powered workflows

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Contributing to design consistency across professional and citizen developer experiences

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Led the E2E design and launch of ServiceNow IDE MVP as the sole designer for professional developers

2022 — 2024ServiceNowProduct Designer

2022 — 2024

San Diego, California, United States

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Reshape experience for developers building and deploying applications on ServiceNow platform.

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Optimize Admin experience for setting up and configuring AI-search applications and upgrading instance

2020 — 2021MicrosoftUX Design Intern

2020 — 2021

Beijing, China

1. Vision design for a mobile creator tooling experience.

2. Contributed to Microsoft Ads redesign

3. Visual support of Microsoft Weather

2020 — 2020Dell Medical School at the University of Texas at AustinProduct Designer

2020 — 2020

Austin, Texas, United States

Led design of a mobile APP design that helps patients access and share clinical data with 3rd-party products, sponsored by Dell Medical School

2020 — 2020Trend MicroUX Design Intern

2020 — 2020

Austin, Texas, United States

Iterated on a network security web app for enterprise users

Education

The University of Texas at Austin

Master of Science

Nanjing University

Bachelor of Engineering

The University of British Columbia

Summer Program