# Jing Zhu

> Design@ServiceNow - Dev & SDLC experience

Location: Redmond, Washington, United States
Profile: https://flows.cv/jingzhu

I’m a UX Designer focused on designing complex systems and developer-facing tools, with an emphasis on clarity, scalability, and consistency.

I’ve worked across domains including cybersecurity, ads, video creation, admin, developer tools, and DevOps workflows. I’m especially motivated by turning technically complex workflows into experiences that feel intuitive, efficient, and trustworthy.

## Work Experience
### Senior Product Designer @ ServiceNow
Jan 2024 – Present | Seattle, WA
-Driving design improvements for testing and deployment experiences, including AI-powered workflows
-Contributing to design consistency across professional and citizen developer experiences
-Led the E2E design and launch of ServiceNow IDE MVP as the sole designer for professional developers

### Product Designer @ ServiceNow
Jan 2022 – Jan 2024 | San Diego, California, United States
- Reshape experience for developers building and deploying applications on ServiceNow platform. 
- Optimize Admin experience for setting up and configuring AI-search applications and upgrading instance

### UX Design Intern @ Microsoft
Jan 2020 – Jan 2021 | Beijing, China
1. Vision design for a mobile creator tooling experience. 
2. Contributed to Microsoft Ads redesign 
3. Visual support of Microsoft Weather

### Product Designer @ Dell Medical School at the University of Texas at Austin
Jan 2020 – Jan 2020 | Austin, Texas, United States
Led design of a mobile APP design that helps patients access and share clinical data with 3rd-party products, sponsored by Dell Medical School

### UX Design Intern @ Trend Micro
Jan 2020 – Jan 2020 | Austin, Texas, United States
Iterated on a network security web app for enterprise users

### UI/UX Design Intern @ iQIYI.com
Jan 2018 – Jan 2018 | Shanghai, China
One of the biggest video streaming companies in China with 8.07 million users in 2018. Worked on interface iteration and visual elements of the iQIYI video app.


## Education
### Master of Science in User Experience Design
The University of Texas at Austin

### Bachelor of Engineering in Telecommunications Engineering
Nanjing University

### Summer Program
The University of British Columbia


## Contact & Social
- LinkedIn: https://linkedin.com/in/jingzhu1234

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Source: https://flows.cv/jingzhu
JSON Resume: https://flows.cv/jingzhu/resume.json
Last updated: 2026-03-30