• Established and scaled foundational design systems as a key member of our horizontal design system team, creating configurable components, theming, patterns, and enablement efforts that drove enterprise-wide consistency and efficiency

• Successfully designed and integrated sophisticated, AI-powered agentic workflows within product environments, automating complex user experiences to deliver significant business value

• Proven track record of navigating the full product lifecycle for ServiceNow's Source-to-Pay suites, strategically enhancing and scaling these complex, mature enterprise platforms

• Spearheaded a 0 → 1 supply chain product from initial concept and market validation to its successful integration into ServiceNow's core offerings, demonstrating strong entrepreneurial and innovative capabilities

• Mentor passionate about nurturing design talent, having guided junior designers through structured mentorship programs and actively providing peer mentorship within ServiceNow to colleagues beyond the design discipline.

• Unified fragmented digital experiences across Capital One branches and cafés, designing an integrated platform that empowered ambassadors to deliver seamless, personalized customer journeys-both in person and digitally

• Led the end-to-end design of ambassador-facing tools enabling on-the-spot account opening, financial journey exercises, and instant access to digital free services for new and existing customers

• Collaborated with cross-functional teams to shape the in-branch and café experience, including customer-ambassador interaction flows, spatial layouts, and service touchpoints, ensuring a cohesive blend of physical and digital engagement

• Conducted extensive in-person inter views and usability testing with both customers and ambassadors at branches and cafés, directly informing design decisions and driving continuous improvement of the customer experience

• Involves in Autodesk Design Research team which focuses on designing and building the next generation of CAD

• Performs research in related areas including data visualization and design optimization

• Prototype interactions and workflows for next generation goal directed design system

• Innovates on interactive, ‘human-in-the-loop’ artificial intelligence workflows

• Architects and executes the product roadmap for Crackle, the streaming platform

• Develops new features and functionality for redesigned Crackle across all supported platforms (mobile/ tablet, smart TVs, gaming consoles and streaming box)

• Create wireframes and mockups to deliver a smooth and adaptable user experience, user interface and advertising concepts

• Develop and maintain live services and events in support of multiple titles in their lifecycle (Baseball Superstar, Kiwi Dash, and Spirit Stones)

• Track and report key marketing performance metrics measured by user retention efficiency, user engagement volume and quality, quality of creative/communications and customer satisfaction

• Apply game design and monetization models by utilizing quantitative and qualitative data to ensure a path to success while ensuring user experience