# Jin Ho Lee

> Staff Product Designer at ServiceNow | Design Systems to Shipped Products | AI‑enabled E2E

Location: San Jose, California, United States
Profile: https://flows.cv/jinholee

I design digital products at scale, turning ambiguous problems into clear, adoptable solutions for real users and large organizations alike.

I bridge design systems and shipped products, pairing system-level thinking with hands-on impact across consumer and enterprise contexts.

Experience includes Capital One (consumer digital services) and ServiceNow (enterprise design systems and AI-enabled end-to-end product design and delivery), with a focus on consistency, velocity, and future-ready design.

I set product vision and quarterly roadmaps, then operationalize them through decision frameworks, rapid prototyping, and close engineering partnership so teams deliver at pace without losing coherence.

When work requires both scale and craft, I raise outcomes and quality through influence, mentorship, and aligned roadmaps across team boundaries.

## Work Experience
### Staff Product Designer @ ServiceNow
Jan 2019 – Present | Santa Clara, CA
• Established and scaled foundational design systems as a key member of our horizontal design system team, creating configurable components, theming, patterns, and enablement efforts that drove enterprise-wide consistency and efficiency
• Successfully designed and integrated sophisticated, AI-powered agentic workflows within product environments, automating complex user experiences to deliver significant business value
• Proven track record of navigating the full product lifecycle for ServiceNow's Source-to-Pay suites, strategically enhancing and scaling these complex, mature enterprise platforms
• Spearheaded a 0 → 1 supply chain product from initial concept and market validation to its successful integration into ServiceNow's core offerings, demonstrating strong entrepreneurial and innovative capabilities
• Mentor passionate about nurturing design talent, having guided junior designers through structured mentorship programs and actively providing peer mentorship within ServiceNow to colleagues beyond the design discipline.

### Senior Product Designer @ Capital One
Jan 2017 – Jan 2019 | San Francisco Bay Area
• Unified fragmented digital experiences across Capital One branches and cafés, designing an integrated platform that empowered ambassadors to deliver seamless, personalized customer journeys-both in person and digitally
• Led the end-to-end design of ambassador-facing tools enabling on-the-spot account opening, financial journey exercises, and instant access to digital free services for new and existing customers
• Collaborated with cross-functional teams to shape the in-branch and café experience, including customer-ambassador interaction flows, spatial layouts, and service touchpoints, ensuring a cohesive blend of physical and digital engagement
• Conducted extensive in-person inter views and usability testing with both customers and ambassadors at branches and cafés, directly informing design decisions and driving continuous improvement of the customer experience

### UX Design Intern @ Autodesk
Jan 2017 – Jan 2017 | San Francisco Bay Area
• Involves in Autodesk Design Research team which focuses on designing and building the next generation of CAD
• Performs research in related areas including data visualization and design optimization
• Prototype interactions and workflows for next generation goal directed design system
• Innovates on interactive, ‘human-in-the-loop’ artificial intelligence workflows

### UX Design Intern @ Sony Pictures Entertainment
Jan 2015 – Jan 2015 | Culver City
• Architects and executes the product roadmap for Crackle, the streaming platform
• Develops new features and functionality for redesigned Crackle across all supported platforms (mobile/ tablet, smart TVs, gaming consoles and streaming box)
• Create wireframes and mockups to deliver a smooth and adaptable user experience, user interface and advertising concepts

### Assistant Producer @ GAMEVIL USA
Jan 2013 – Jan 2014 | El Segundo, California
• Develop and maintain live services and events in support of multiple titles in their lifecycle (Baseball Superstar, Kiwi Dash, and Spirit Stones)
• Track and report key marketing performance metrics measured by user retention efficiency, user engagement volume and quality, quality of creative/communications and customer satisfaction 
• Apply game design and monetization models by utilizing quantitative and qualitative data to ensure a path to success while ensuring user experience


## Education
### Master of Fine Arts - MFA in New Media
Academy of Art University

### Bachelor of Arts - BA in International and Area Studies
University of California, Berkeley


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/jin-ho-lee-38a9b681

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Source: https://flows.cv/jinholee
JSON Resume: https://flows.cv/jinholee/resume.json
Last updated: 2026-04-07