Maintain and optimize multiple production SQL databases, web-based interfaces, custom GUI-based yield analysis application. Develop and maintain a suite of in-house (homebrew) yield analysis software and capabilities. Collaborate with IT and consultants to develop strategies for database backup and synchronization.

Provide customer assistance in package tracking, tariff estimate, billing and shipping rate questions. Provide follow-up services to ensure customer satisfaction, provide consultation for better shipping experience with FedEx; week out opportunities to cross sell other FedEx products and provide sales leads.