# Jinny Wong > UX Product Design Location: San Francisco, California, United States Profile: https://flows.cv/jinnywong Intentional and thorough design leader with 15+ years in UX design, focused on helping companies deliver contextual, intuitive, and engaging digital product experiences. ✨ Specialties: user experience design, user interface design, mobile design, contextual design, paper/low fidelity prototyping, wireframes, high fidelity prototyping, product concepting, user-centered requirements, UI specifications, UI style guides, design systems, competitive analysis and evaluation, survey writing, persona development, use cases, user scenarios, user research, flow diagramming, affinity diagramming, usability testing, contextual interviews, ethnographic research, agile processes ## Work Experience ### Staff Product Designer @ ServiceNow Jan 2022 – Present | San Francisco Bay Area ServiceNow is a Fortune 500 company providing a platform solution for enterprise operations. I currently design for ITSM service definition, and have previously designed for DevOps integrations and change automation, and release management. ### Principal UX Product Designer @ BitMEX Jan 2018 – Jan 2021 | San Francisco Bay Area BitMEX is one of the world's leading cryptocurrency derivative exchanges and creator of the perpetual swap. I joined a newly-formed UX team and primarily led the mobile app build out, in addition to other web and design system projects. ### Senior Product Designer @ Rally Health Jan 2017 – Jan 2018 | San Francisco Bay Area Rally Health is a subsidiary of UnitedHealth's Optum, which provides incentives and rewards to members for completing health and wellness objectives. I was a member of the Strategy & Clinical team, working closely with the Chief Medical Officer and Director of Behavioral Science to translate scientific research and engagement strategies into product specifications. ### User Experience Design Specialist @ PatientSafe Solutions Jan 2014 – Jan 2017 PatientSafe Solutions provides clinical workflow and communications solutions for nurses and physicians. I was the sole designer responsible for the end-to-end UX+UI design of the PatientTouch Clinical Communications mobile app, and touched on the Clinical Workflow and Admin applications. ### Interaction Designer @ The Active Network Jan 2012 – Jan 2014 Active Network provides activity management solutions. I was responsible for the UX portion of the main corporate website and 8+ marketing website redesigns. I also touched on design guidelines and the community UX of the Couch-to-5K mobile app. ### Associate User Experience Design Engineer @ Forcepoint Jan 2010 – Jan 2012 Forcepoint (previously Websense) is a cybersecurity platform. I began as an intern, and was later hired on full-time. I was responsible for the ACE Insight Portal, gathering user feedback, and assisting on the design of several other projects. ### Instructional Apprentice @ Interactive Cognition Lab Jan 2010 – Jan 2010 | University of California, San Diego Assisted in setting up and preparing material for an ethnography course. Mentored students on ethnographic techniques and helped students on projects involving ethnographic observation and data analysis. ### Research Assistant @ Interactive Cognition Lab Jan 2009 – Jan 2009 | University of California, San Diego Utilized ethnographic techniques to assist in furthering research of cognitive processes and phenomena involved in the creation, practice, and choreography of contemporary dance. Analyzed and collected data via live observation, interviews, and weeks of multi-angle video recordings of a London-based dance troupe. ### Administrative Assistant @ UCSD Administration Office Jan 2007 – Jan 2009 | University of California, San Diego Responsible for processing confidential data, organized vast amounts of student information, improved data organization methods and efficiency, and established a standard process for a newly implemented automation system converting paper applications into digital documents. ## Education ### Bachelor of Science - BS in Cognitive Science with specialization in Human Computer Interaction (HCI) UC San Diego ### Bachelor of Arts - BA in Interdisciplinary Computing and the Arts (ICAM) UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/jinnywong --- Source: https://flows.cv/jinnywong JSON Resume: https://flows.cv/jinnywong/resume.json Last updated: 2026-03-30