# Jisu Bosch > User Experience Designer @ Charles Schwab Location: San Francisco Bay Area, United States Profile: https://flows.cv/jisu Hi! I'm a Senior User Experience Designer who creates easy and useful experiences. 🚀 Successfully shipped digital products in fintech, telemedicine, and two-sided marketplace. 🛠️ Skills in Responsive/Adaptive Design, WCAG compliant design, iOS, Android, Design Systems, Brand Identity, User Research, User Interview, Low-High Fidelity Prototyping. ## Work Experience ### User Experience Designer @ Charles Schwab Jan 2023 – Jan 2024 | San Francisco Bay Area • Led design for a platform migration of domestic and international account-opening flows, improving client understanding of account status and optional approval-based features (e.g., options and margin trading). • Led reorganization of the internal Figma component library, refining ROAR UX components and templates to support clean version control. • Contributed to the Schwab Design System, improving clarity and consistency for domestic and international experiences (e.g., phone, date, and currency inputs). • Partnered with product managers, engineers, and stakeholders to translate business objectives into actionable design plans. • Platform migration effort included International Individual Brokerage, International Joint Brokerage, International Trust Account for Single and Two Trustees, Traditional IRA, Roth IRA, Rollover IRA, Simplified Employee Pension (SEP) IRA, SIMPLE IRA, Singapore Individual Brokerage, and Singapore Joint Brokerage. ### UI/UX Designer @ Musely Jan 2021 – Jan 2022 | Santa Clara, California, United States • Led cross-functional redesign of the purchase flow, including the product detail page, multi-select cart, checkout, and payment, resulting in a 24% increase in conversion. • Restructured patient and doctor portals to provide easier communication, update medical data, canceling and renewing prescriptions, leading to 4% increase in yearly customer retention. • Leveraged UX principles to declutter and reorganize homepage, yielding in 7% AOV lift. • Created and implemented Design System for UI consistency on Figma: responsive grid system, reusable components, typography for mobile, tablet, and web. • Improved user flow of refill date and reasons for changing, leading to a 7% increase in prescription refill retention. • Increased user engagement by 50X through teamwork with Marketing, Customer Service, and Engineering. • Reduced support inquiries by improving UX, QA process, and placing a weekly check-in with Customer Service Specialist. • Led UX workshops to gather user insights and improve product features through user interviews and brainstorming sessions. ### Freelance Product Designer @ Freelance UI/UX designer · Product designer Jan 2020 – Jan 2022 | San Francisco Bay Area • Led the website redesign, content strategy, and information architecture (IA). • Headed user research and user interviews, using data to guide the next sprint. • Built MVPs to test and iterate within short timeframes. • Designed user flows, low and high fidelity wireframes & interactive prototypes. • Created brand identity including logo, style guide, typography, and illustrations. ### Product Designer @ Marcel Jan 2020 – Jan 2022 | Redwood City, California, United States • Led the development of a nutrition planning/alert Android app for ultra marathon runners in the health and wellness industry. • Conducted user interviews with target audience and worked with PM and engineers to define key features and functionality. • Responsible for brand and logo design, user experience including the layout, user flow, and user interaction. • Collaborated with developers to ensure designs were implemented correctly and aligned with the product roadmap. ### Product Designer @ EdgePoint Jan 2020 – Jan 2021 | Menlo Park, California, United States • Provided holistic brand identity and user experience including logo, brand colors, style guide, typography, and illustrations. • Redesigned website focusing on impactful user experience, content strategy, and user interaction. • Built social media presence and created email marketing content. ### Language Instructor @ Public and Private Schools Jan 2015 – Jan 2019 | Europe & Asia • Facilitated group learning and discussion, tailoring each lesson to the unique needs of a diverse range of learners through active assessment and adaptive instruction. • Applied design thinking, research, gamification techniques, and psychology to craft engaging learning experiences. • Effectively communicated and engaged learners of varying language abilities by utilizing empathy and cultural awareness. ### Digital Media Manager @ UC Santa Cruz Jan 2013 – Jan 2014 | University of California, Santa Cruz Brought positive public awareness to Stevenson College at UC Santa Cruz by working with the Provost and the Event Coordinator. Captured core collegiate events, edited film & photos, and managed the web & social media. ### Residential Advisor @ UC Santa Cruz Jan 2011 – Jan 2013 Peer mentor and collegiate resource to 70+ fellow students in a residential community of mostly first-year students. Helped organize a wide range of events to foster inclusive and engaged student community including camping and white-water rafting trips, self-care programs, and a campus music festival in 2012 and 2013 with an attendance of over 700 students. ## Education ### Bachelor of Arts (BA) in Film & Digital Media Production, History University of California, Santa Cruz ### Career Track Certification in UX / UI Design Springboard ## Contact & Social - LinkedIn: https://linkedin.com/in/jisubosch - Portfolio: https://www.jisu.us --- Source: https://flows.cv/jisu JSON Resume: https://flows.cv/jisu/resume.json Last updated: 2026-04-13