# JJ St. Marie > GTM Leader at Ramp Location: New York City Metropolitan Area, United States Profile: https://flows.cv/jjstmarie With a robust background in systems-based psychology, my career has evolved into a focused mission of driving customer success in the SaaS sales domain. At Ramp, my team and I are dedicated to enhancing the financial capabilities of our premier customer base through strategic account management and software implementation. Our work ensures the seamless selling, launching, and renewal of services for Ramp's clients. Our approach intertwines financial stack modernization with FP&A alignment, aiming for growth and stability in our customers' businesses. The experiences gained from managing books of business in multiple industries have enriched my capacity to cultivate post-sales revenue and build enduring customer relations. This blend of expertise fortifies my role at Ramp, where I strive to elevate our customers' journey to financial goals achievement. ## Work Experience ### Manager, Mid-Market Account Management @ Ramp Jan 2026 – Present | New York, New York, United States ### Manager, Commercial Account Management @ Ramp Jan 2024 – Jan 2026 | New York, United States Lead a team of 7-10 exceptional account managers who specialize in software implementation and customer success. We are responsible for selling, launching, renewing, and expanding Ramp’s premier commercial customer base. ### Senior Account Manager @ Ramp Jan 2024 – Jan 2024 | New York, New York, United States ### Account Manager @ Ramp Jan 2023 – Jan 2024 | New York City Metropolitan Area ### Real Estate Agent @ Rockoff Realty Jan 2020 – Jan 2023 | Connecticut, United States We are the home of the 1% listing fee. We service all of Connecticut with a unique offering that provides full service real estate services for a fraction of the cost. We’ve sold nearly 400 homes all over Connecticut and continue to grow. ### Account Management/Customer Success @ BetterUp Jan 2021 – Jan 2022 | New York, New York, United States - Solely responsible (as both CSM and AM) of $6mm book of business of Mid-Market and Enterprise customers - Prospect/Expand new and existing relationships within customer partnerships - Develop, maintain and evaluate customer success via established customer success plan - Utilize Looker/Data Analytics Suite to identify key customer story elements - Coordinate/Build/Deliver Executive Business Reviews and Quarterly Business Reviews to a wide variety of stakeholders - Collaborate cross functionally with Product, IT, RevOps and Legal to ensure advocacy for the customer and protection of BetterUp's needs as a business - Negotiate on behalf of BetterUp using the Challenger Sales methodology ### Senior Enterprise Account Manager (III) @ Hired, Inc. Jan 2020 – Jan 2021 | Greater New York City Area - Development of cross-sell and up-sell programs for AM team - Focus on renewals and retention rates - Expand partnerships outside of main product, including coordinating marketing events and co-brand opportunities - Development of customer success programs to improve renewal percentage, customer experience and deepen relationships with our customers - Engage directly with C Suite executives to ensure alignment and accountability of partnership goals and outcomes - Manage multi million dollar book of business with a focus on upsell, cross-sell and net dollar retention - Diversify product portfolio for all clients - Advisement on marketplace performance and strategy to C-Suite - Collaborate with client C-Suite executives to understand changing hiring landscapes for tech talent - Drive product adoption, usage efficiency and sustainable outcomes ### Enterprise Account Manager (II) @ Hired, Inc. Jan 2019 – Jan 2020 | New York - Guide clients on industry best practices for building their tech teams - Managing $2 Million book of Enterprise clients focusing on renewal, cross-sell and upsell of current partners - Ensure customer success through platform adoption and data driven decision making - Establishment of Client Success Cycle cadence from signing to renewal - Providing guidance and consultation to helping clients improve their TA processes ### Account Manager (I) @ Hired, Inc. Jan 2018 – Jan 2019 | Greater New York City Area - Manage 35+ client book of business - Responsible for renewing contracts and upselling and cross selling of current Hired products - Provide strategic guidance on TA hiring needs - Charged with having market expertise where clients are based ### Customer Success Manager @ Monster Jan 2017 – Jan 2018 | Cheshire, Connecticut Monster Worldwide is a global IT leader focused on employment and talent acquisition resources for worldwide organizations. At Monster I: - Develop and implement trainings and large scale events for client recruiting teams on a broad range of recruiting topics from creating mobile optimized job descriptions to understanding the engagement of differing generations in the workforce - Responsible for overall success metrics for 40+ clients with a focus on retention and renewal - Analyze requirements and processes to provide strategical advice to 40+ clients annually - Contributed to $4 million dollars in revenue in 2017 through analysis of clients’ needs and delivery of varying solutions - Create process improvement and change management initiatives for all client - Meet client requirements in performance with on-site and WebEx based trainings ### Consultant @ UnitedHealth Group Jan 2014 – Jan 2017 | Greater Minneapolis-St. Paul Area Optum is a global leader in Healthcare IT services. During my time at Optum I: - Project managed IT scope, requirements gathering, change management and delivery for a variety of projects - Improve quality of training materials through extensive QA process before distributing externally - Coordinate delivery of medical provider training for 100+ clients annually - Creation of KPIs and assessment methods to determine strategy for growing educational platforms - Managed projects that data tested medical diagnostic code sets for compliance - Managed innovation projects, from concept to funding, aimed at improving the member experience - Chair of Mentorship Program focused on professional development of incoming consultants - Creation of assessment methods for measuring success of Mentorship initiatives - Creation of strategy for Mentorship program within Optum and the larger UHG community - Delivery of events centered on building rapport with executive mentors and mentees ### Program Coordinator @ Fairfield University Jan 2011 – Jan 2014 | Student Programs & Leadership Development - Supervision, management and leadership of 120 paraprofessionals whose focus was increasing the retention rates of First Year Students from year 1 to year 2 - Designed, organized and directed large scale events for the campus and students - Co-founded student leadership program focused on providing consistent experiences to First Year Students with an aim to increase retention in the second year - Responsible for sourcing, screening, assessing and interviewing 125+ candidates annually - Creation of behavioral based interviewing approach to staffing - Creation and facilitation of First Year Experience curriculum focused on increasing retention rates and preparing student leaders for full time professional experience - Co-founded peer-to-peer graduate student mentorship model aimed at increasing overall student success - Published and presented research and findings on graduate student mentorship model at two national conferences ## Education ### Master's of Arts in Systems Based Psychology Fairfield University ### Bachelor of Arts in Psychology Seattle Pacific University ## Contact & Social - LinkedIn: https://linkedin.com/in/jjstmarie --- Source: https://flows.cv/jjstmarie JSON Resume: https://flows.cv/jjstmarie/resume.json Last updated: 2026-04-07