• Designed and began implementation for a self-service tool for small business owners to centralize rate changes, remove touch points from our finance and engineering teams, and empower owners in business strategy

• Conducted research to uncover and prioritize initiatives for the ticketing workstream. Launched automation of ticket sorting to reduce time spent by the operations team in the internal ticketing system and to test feasibility for future rollouts.

• Launched updated care plans interface for reduced errors and more consistent data collection and compliance

• Delivered foundational research and design to centralize the creation and management of alerts across the Meraki product portfolio

• Launched redesigned sensor data visualizations to improve usability and performance

• Led ideation workshops and created designs for a cross-product initiative for both network admins and end users

• In a team of 6, organized and iterated on Meraki Notes Day, a design thinking-based workshop for 350+ engineers, PMs, and designers to discover challenges in our workplace and processes and to create and test solutions

• Iterated on team processes for design system audits and contributions, group critiques, interview guides, and research reports

• Mentored mid-level and intern designers

• Launched the SM dashboard to decrease troubleshooting time for customers

• Launched an end user self-service portal to reduce support tickets for network administrators

• Conducted a product vision workshop to align the SM cross-functional team on user needs and a shared future vision

• Conducted discovery interviews and contributed to visualizations for the company-wide customer journey map to help the strategy team map metrics and to help departments pinpoint areas of improvement

• Assisted with IA audit, component creation, wireframing, and design QA for the responsive redesign of HPE.com