Research-driven innovation, design of equitable models for locally grown businesses and global philanthropic initiatives. Clients include Oliveseed Foundation, Kaiser Permanente Garfield Innovation Center, Capital One (Adaptive Path), Microsoft, and Gap.

Ascension Healthcare is the third largest healthcare organization in the US. Ascension Studio Innovation and Strategy team, includes a cross-functional group of business strategists, service designers, technologists, researchers and UX.

Proposed/Lead an initiative for identifying the root causes of systematic use of emergency rooms by vulnerable populations for non-emergency purposes - generating losses of $150M annually in Ascension hospitals across the U.S. Engaged clinicians, business and technology stakeholders in identifying solutions based on identified critical failure points, conducted impact evaluations for identified solutions and provided inputs to shape pilots.

OnTrak coaching platform enables people with behavioral health conditions and chronic disease to co-create personalized pathways to improved health and reduce medical expenses with the support of nurse coaches and a national provider network.

• Established a User Experience practice which reenvisioned the company's core product offering -- a behavioral coaching platform for delivering personalized, adaptable health interventions with outcomes tracking and reporting to payors.

• Led initiatives to develop the strategic vision for OnTrak's end-to-end Provider Network solution and Call Center worker experience through alignment of Executive Leadership and Product Management on business goals, value propositions and a roadmaps.

• Led the effort for establishing OnTrak's end-to-end product development lifecycle, a co-created, cross-functional process framework representing the contributions of all disciplines to drive consensus across Product Management, UX and Technology teams on best practices.

• Proposed, scoped and defined cross-functional team approaches in major initiatives in collaboration with Product Management. Established a UX Case Study Hub to educate the company on what integrated team work looked like through project plans, research insights, personas, journey maps, use cases and prototypes that had been created and utilized for company initiatives.

• Defined a new productivity application for oil drilling ships, Sea Stream Insight, to digitally monitor the health of ship equipment and anticipate failure before it occurs. Aligned a global cross-functional team of stakeholders on a product roadmap, value proposition, product concepts and use cases. The resulting product has a current install-base in major oil drilling shipping lines in the Gulf of Mexico.

• Led a discovery research practice identifying opportunities to put industrial data to work predicting and maintaining the health of industrial equipment by finding ways to work smarter and more efficiently. Led major initiatives for clients across GE's Predix Technology Platform, Oil and Gas, Energy-Power Plants, and Aviation to identify opportunity areas and frame solutions.

• Coached and mentored product designers in conducting research to up-level product and service solutions across the Predix Platform and Co-Innovation Groups. Built a research repository of templates with examples for planning, conducting, analyzing and reporting on research and for conducting stakeholder alignment workshops.

• Identified opportunities for mobile payment tools at Kaiser's Garfield Center of Innovation to improve member satisfaction and decrease billing inefficiencies for prescription drugs in Kaiser hospitals, pharmacies, and mail in channels.

• Led a team in creating service blueprints derived from on-site research and interviews that helped focus stakeholder priorities, influence the roadmap and leverage other internal initiatives to scale the results.