# Joanne Wu

> Senior Software Engineer

Location: San Francisco, California, United States
Profile: https://flows.cv/joannewu

Software engineer with 5 years of experience working across the stack in React, TypeScript, GraphQL, Node, and Ruby on Rails. My favorite part about being an engineer is getting to work on features that benefit others. Outside of work you can find me bouldering, baking, or trying to become a woodworker.

## Work Experience
### Senior Software Engineer @ Zendesk
Jan 2022 – Present
Developed features like interactive data visualizations, an integration with a chat bot, and a collapsible side navigation menu

Worked closely with design and product to clarify requirements and measure success of projects

Led a team of 5 engineers. Responsibilities included leading standup, facilitating retro, capacity planning, and communicating weekly status updates to execs

The most valuable thing I learned in this role was how to collaborate cross-functionally and adapt to evolving requirements

Technologies: React, Typescript, GraphQL, Apollo

### Senior Software Engineer @ Outschool
Jan 2021 – Jan 2022
Developed features like an integration with a digital wallet platform and PIN based access control.

Led projects by conducting tech spikes, breaking work down into tickets, and communicating weekly status updates. 

Technologies: React, TypeScript, GraphQL, Node, and Knex

My favorite part about the job was contributing to a platform that helped parents and teachers, especially during the pandemic.

### Software Engineer @ Numero
Jan 2019 – Jan 2021
As second engineering hire, launched two new products: a CRM and React Native app, resulting in ~500% increase in average revenue per customer 

Developed new features for product suite including WYSIWYG form editors and a payment processing flow to enable employers to match donations

Implemented end-to-end tests in Cypress and unit tests in Jest and Rspec

Technologies: React, TypeScript, GraphQL, Apollo, Ruby on Rails, React Native

My favorite part about the job was seeing the impact of my work

### Implementation Analyst @ OpenGov Inc.
Jan 2017 – Jan 2019
- Wrote macros to cleanse and standardize data for upload into system

- Project managed up to 15 concurrent SaaS implementations, balancing competing priorities to meet tight deadlines

### Advanced Analytics Consultant @ IBM
Jan 2016 – Jan 2017 | Washington D.C. Metro Area
- Wrote script to automate manual data cleaning, which reduced overall process time by 90%


## Education
### Bachelor's degree in Mechanical Engineering
University of California, Davis
Jan 2012 – Jan 2016


## Contact & Social
- LinkedIn: https://linkedin.com/in/joannewuhoo
- Website: http://www.joanne-wu-hoo.github.io

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Source: https://flows.cv/joannewu
JSON Resume: https://flows.cv/joannewu/resume.json
Last updated: 2026-03-22