Led UX for core features of a cloud solution for authoring, executing, and tracking work instructions for industrial workers via web and mobile. Customers include global leaders from aviation, consumer goods, oil & gas.
Architected solutions in close collaboration with product managers, software architects, and developers. Ran stakeholder interviews, contextual inquiries, and usability studies. Designed workflows, interactions, screens, and components, and wrote UX copy. Evangelized UX. Drove DesignOps around UX design system. Mentored junior designer.
◾️ Vastly broadened product’s applicability to real-world processes with conditional workflow branching.
◾️ Improved customers’ quality control and operational safety with revisions management for SOP content.
◾️ Hardened user access management and simplified provisioning through integration with directory services.