Consult with small and medium-sized businesses in B2B and B2C to take the user experience of their products and websites to the next level. Streamlining workflows and championing accessibility.

Owned UX for lab orchestration software that controls the entire workflow for extracting a person’s genetic profile from a biopsy sample to personalize cancer care. Represented our product team in global design system initiative.

Drove UX strategy in close collaboration with Product, Engineering, and Life Sciences teams. Ran usability studies. Oversaw iterative design. Initiated and evangelized Accessibility practices. Drove emerging DesignOps efforts.

◾️ Reduced routine field support trips for system updates to near-zero with customer-controlled update solution.

◾️ Defined team standard for Accessibility audits with first-ever full Accessibility review of core lab orchestration app.

◾️ Helped build global design system used by 100+ products by providing architecture, design, and guidelines input,

◾️ Reduced coding effort for 4 web apps by 75% by guiding their migration to new global design system components.

◾️ Improved efficiency for UX team of 9 by harmonizing workflows and tools through DesignOps activities.

Led UX for core features of a cloud solution for authoring, executing, and tracking work instructions for industrial workers via web and mobile. Customers include global leaders from aviation, consumer goods, oil & gas.

Architected solutions in close collaboration with product managers, software architects, and developers. Ran stakeholder interviews, contextual inquiries, and usability studies. Designed workflows, interactions, screens, and components, and wrote UX copy. Evangelized UX. Drove DesignOps around UX design system. Mentored junior designer.

◾️ Vastly broadened product’s applicability to real-world processes with conditional workflow branching.

◾️ Improved customers’ quality control and operational safety with revisions management for SOP content.

◾️ Hardened user access management and simplified provisioning through integration with directory services.