# Joe Davidchik > UX Design Leader Location: Mountain View, California, United States Profile: https://flows.cv/joedavidchik Design Executive | UX Strategy | Product Design | Financial & Enterprise Platforms | Figma | DesignOps | Budget & UX Resource Management Experienced design leader with over 20 years driving innovation in user experience (UX), product design, and design operations across global fintech and SaaS organizations. Currently serving as Executive Director of Design at JPMorgan Chase, leading UX strategy for merchant payments and embedded commerce platforms serving mid-market and enterprise customers. Core competencies include: UX/UI Design Leadership – Spearheaded cross-functional design teams at JP Morgan, PayPal, SurveyMonkey, Intuit, and Workrise Design Systems & Tools – Expert in Figma, Sketch, Miro, Jira, and enterprise design systems development Product & Experience Strategy – Delivered scalable, user-centric solutions across complex financial ecosystems Budget & Resource Management – Managed design orgs with multi-million dollar budgets and led team capacity planning Human-Centered Design – Deep expertise in user research, accessibility, usability testing, and HCI principles Proven track record of aligning design with measurable business outcomes—improving conversion, reducing friction, and enhancing user satisfaction. Passionate about building high-performing teams, scaling design operations, and shaping seamless digital experiences that support business growth and user trust. ## Work Experience ### Executive Director of Design | Merchant Payments & Embedded Experiences @ JPMorgan Chase & Co. Jan 2023 – Present | Palo Alto, California, United States Leading the UX Design team for Commerce Center, J.P. Morgan’s merchant services UX platform, focused on streamlining commerce experiences for enterprise, mid-market, to SMB clients. Responsible for a multidisciplinary team of UX designers, content designers, and researchers and service designers in delivering end-to-end design strategy and execution for digital merchant products. Defined and scaled design systems that support responsive, accessible, and high-performance user interfaces across web and mobile platforms. Partner closely with Product, Engineering, and Research to drive a user-centered approach in building intuitive tools for payments, reporting, onboarding, and risk management. Fostered a user-centric design culture—embedding user research, journey mapping, and usability testing throughout the product development lifecycle to ensure intuitive, needs-driven solutions. Act as the strategic voice of design in executive-level planning and roadmapping conversations. ### Senior Product Design Manager @ SurveyMonkey Jan 2022 – Jan 2023 | San Mateo, California, United States As a Design Leader for the Survey Monkey core experiences, I have had the privilege of driving the design strategy and vision for one of the industry's leading survey and feedback platforms. With a passion for creating intuitive and user-centric experiences, I have led a team of talented designers in delivering exceptional products that empower users to gather valuable insights and make data-driven decisions. ### Director Of Product Design @ Workrise Jan 2022 – Jan 2022 As a Director of the Product Design Team, I have had the privilege of spearheading a transformative journey in the energy industry, redefining how work is done through innovative design solutions. My role involved leading and inspiring a team of talented designers, fostering a culture of creativity, collaboration, and excellence. Together, we have been dedicated to understanding the unique challenges faced by the energy industry and creating user-centered solutions that enhance efficiency, optimize operations, and drive business growth. ### Senior Design Manager @ PayPal Jan 2018 – Jan 2022 | San Jose Led the core Merchant UX Design team of designers, delivering solutions for small businesses, mid-sized companies, and large enterprises. Spearheaded the redesign of the Enterprise Servicing Portal, improving reporting tools, user and access management, approval workflows, and dispute resolution. Launched Approvals/Dual Controls, a security-focused feature that led to zero incidents of fraud among merchants who adopted it, reinforcing PayPal’s position as a trusted enterprise payments provider. Served as UX lead for platform unification, aligning Braintree, Hyperwallet, and PayPal capabilities into a single cohesive merchant experience—streamlining workflows, reducing friction, and modernizing the payment ecosystem for enterprise users. Directed the rebranding and UX redesign of PayPal China following the GoPay acquisition, making PayPal the first foreign operator to own a payments platform in China. Delivered a unified experience that integrated features from both platforms, aligning with regional market needs and global design standards. Owned UX for money movement and management, including currency exchange (FX) and fund transfers, improving ease-of-use and transactional clarity for merchants. Led the design and rollout of Instant Transfer for Small Businesses, contributing to an increased year-over-year revenue increase through faster access to funds and improved user satisfaction. Championed data-informed design, accessibility, and scalable systems thinking, collaborating cross-functionally with Product, Engineering, Research, and Compliance. ### Design Lead @ PayPal Jan 2016 – Jan 2018 | San Jose, California Led the UX design vision and execution for PayPal Partner, a global platform enabling ISVs, marketplaces, and commerce platforms to integrate PayPal products at scale. Directed end-to-end design for partner onboarding, integration tooling, and co-marketing experiences—driving adoption of PayPal’s payment solutions across thousands of partner ecosystems. Collaborated cross-functionally with Product, Engineering, and Business Development to align design priorities with platform strategy and partner needs. Designed scalable UI frameworks and patterns to support varied partner types, from small SaaS startups to enterprise marketplaces. Conducted extensive partner and developer research to inform UX strategy and identify friction points in integration and go-to-market workflows. Delivered responsive, accessible design systems aligned with PayPal’s brand and security requirements. Enabled a seamless partner experience that contributed to increased integration efficiency and partner satisfaction across key growth markets. ### UX Design Strategist @ Intuit Jan 2016 – Jan 2016 | Mountain View CA Led strategic UX discovery and experimentation initiatives focused on data automation and intelligent financial workflows within the QuickBooks ecosystem. Partnered with cross-functional teams—including Data Science, Intuit Mint, and accounting professionals—to explore new product opportunities that automate and simplify bookkeeping tasks. Drove research and prototyping to advance QuickBooks' data-driven design strategy, delivering connected experiences that increase accuracy and reduce manual work for small businesses. Designed and launched merchant payment reconciliation features, reducing a labor-intensive bookkeeping task by up to 30 hours per month for business users. Applied systems thinking, product strategy, and human-centered design to shape scalable financial tools that support business growth and operational efficiency. ### Principal User Interaction Designer & Innovation Catalyst @ Intuit Jan 2010 – Jan 2016 | Mountain View, CA Interaction Designer for Intuit QuickBooks (Desktop, Online, Mobile). Achievements include: Introduced the Ribbon UI for Invoices, Bills, Expenses, and Estimates—enabling contextual actions and improving discoverability, leading to a increase in NPS. Revamped Customer and Vendor Centers, consolidating business-critical information and enabling advanced contact tracking, including social media integration. Designed Contributed Reports, a community-driven feature offering access to 1,000+ user-generated reports—boosting engagement and enabling monetization of insights. Launched the Lead Center UX, simplifying sales lead management with seamless conversion to customer records. Streamlined Data Entry by enabling automatic bank transaction imports, significantly reducing manual bookkeeping time. Improved Accuracy by minimizing human errors through real-time bank data syncing. Simplified Reconciliation by matching bank transactions with invoices and expenses for faster monthly close processes. Enabled Real-Time Cash Flow Visibility, empowering small businesses to make confident, data-driven financial decisions. ### Design Manager @ PayPal Jan 2008 – Jan 2010 | San Francisco Bay Area ### Sr UX Designer @ Bill Me Later, Inc. Jan 2008 – Jan 2008 | San Francisco Bay Area Led UX design for both customer-facing and internal web applications, focusing on intuitive, seamless digital experiences that improved usability, efficiency, and business impact. Designed and reviewed user experiences across a range of web-based products, supporting payments, account management, and operational tools. Collaborated with cross-functional teams—including Product Management, Engineering, and QA—to align design goals with user needs and business priorities. Conducted usability testing and design validation to ensure high-quality, user-friendly interfaces across platforms. Played a key role in elevating the user experience of internal tools used by customer service and risk operations, improving efficiency and reducing error rates. Advocated for consistent interaction patterns, accessibility best practices, and scalable design solutions within the team’s UX processes. ### Sr. UX Designer @ D&B (Dun & Bradstreet) Jan 2005 – Jan 2008 | San Mateo, California, United States Lead UX Designer for Dun & Bradstreet's DNBi is a web-based credit risk management solution designed to help businesses make informed credit decisions and manage their risk portfolios effectively. Business Credit Report Database Access: Allowing users to gain insights into over 240 million companies worldwide. Designed: Benchmarking and Predictive Analytics: Allowing users to create predictive scores and ratings to assess the current and future payments. Real-Time Account Monitoring: Allowing users to create personalized dashboards and alerts to track financial status changes and receive updates on business conditions. Automated Decision-Making: Through rules authoring UX users were able to automate credit evaluations by combining their credit policies with Dun & Bradstreet's data. ### Sr UX Designer @ LiveCapital Jan 2001 – Jan 2005 | San Mateo, California, United States As a Senior UX Designer for LiveCapital, my primary focus is on creating seamless and intuitive user experiences for credit applications and loan management offers catered to banks and financial institutions. ### Sr Web Developer @ Emergingmedia Jan 2000 – Jan 2001 ### Web Developer @ BoldFocus Jan 1998 – Jan 2000 | San Mateo, California, United States ## Contact & Social - LinkedIn: https://linkedin.com/in/skyburn --- Source: https://flows.cv/joedavidchik JSON Resume: https://flows.cv/joedavidchik/resume.json Last updated: 2026-04-13