· Lead the store team to create an exceptional experience for customers and exceed sales goals

· Ensured that the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience

· Reinforce customer service principles by coaching staff on their successes and challenges

· Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals

· Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

• Grow and managed Zerocater’s Onsite Specialists and Logistical teams while consistently working to achieve budgeted forecasts for expenses and labor

• Build onsite specialist strategy and define client experience through the catering products

• Collaborate with business leaders in other departments to ensure client and vendor success

• Create internal client-specific training resources and standard operating procedures to ensure a consistent and elevated experience for our clients

• Built out data analysis and business operations strategy

Assisting buyers, sellers, and renters finding the perfect home, condo, townhome, or apartment. My focus was putting the needs of the client first, establishing a positive relationship through diligence, preparation and an upfront approach based on the current market and client needs.

• Direct client interaction

• Event planning from beginning to end

• Managed budget and operational cost for each event

• Collaborated with employees on customer service and expectations