# Joe Haley > . Location: San Francisco, California, United States Profile: https://flows.cv/joehaley During this past decade, I have worked in the high-end catering, special event industry, developed an extensive experience by working with and learning from many talented and high-profile clientele. I have passion for executing events that exceed peoples' expectations. The key to my success has been an eye for detail, listening to the client, communicating with all parties involved, and organizing/orchestrating. ## Work Experience ### Banquet Manager @ Highgate Jan 2023 – Present | San Francisco Bay Area ### Sales Design Manager @ Pottery Barn Jan 2021 – Jan 2025 | Burlingame, California, United States · Lead the store team to create an exceptional experience for customers and exceed sales goals · Ensured that the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience · Reinforce customer service principles by coaching staff on their successes and challenges · Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals · Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system ### Senior Catering Operations Manger @ ZeroCater Jan 2019 – Jan 2021 | California • Grow and managed Zerocater’s Onsite Specialists and Logistical teams while consistently working to achieve budgeted forecasts for expenses and labor • Build onsite specialist strategy and define client experience through the catering products • Collaborate with business leaders in other departments to ensure client and vendor success • Create internal client-specific training resources and standard operating procedures to ensure a consistent and elevated experience for our clients • Built out data analysis and business operations strategy ### Realtor @ The Locators Dallas Real Estate Brokerage Jan 2010 – Jan 2018 Assisting buyers, sellers, and renters finding the perfect home, condo, townhome, or apartment. My focus was putting the needs of the client first, establishing a positive relationship through diligence, preparation and an upfront approach based on the current market and client needs. ### Event Manager @ Wolfgang Puck Catering Jan 2014 – Jan 2016 • Direct client interaction • Event planning from beginning to end • Managed budget and operational cost for each event • Collaborated with employees on customer service and expectations ### Director Of Event Operations @ Philadelphia Museum of Art Jan 2013 – Jan 2014 | Philadelphia • Sold, planned & directed catered events averaging from 20-1,100 • Point of contact for museum executive offices providing VIP private dining services • Unit beverage manager: inventory, ordering, consumption reports. Implemented new beverage policies resulting in reduced costs ### Special Event Manager @ Dallas Museum of Art Jan 2010 – Jan 2013 | Dallas Museum of Art • Managed full service restaurant, staffing, scheduling, cash handling, inventory • Staff training and development, guest relations • Planned, staffed and directed high-end catered events • Consistently received high mystery shopper scores • Added additional business by creating small group sales menus packages ### Flight Attendant @ American Airlines Jan 2007 – Jan 2010 • Ensured cabin safety and provided passenger safety and comfort. • FAA certified/American Airlines 2007-2014 • Qualified on all safety, medical and emergency equipment • Annual qualifications on Medical, Safety and multiple customer service responsibilities ## Contact & Social - LinkedIn: https://linkedin.com/in/joe-haley-184890110 --- Source: https://flows.cv/joehaley JSON Resume: https://flows.cv/joehaley/resume.json Last updated: 2026-04-13