Oakland, California, United States
After 3+ decades as a designer, I changed careers. The team I worked on at Mr. Espresso diagnoses and repairs the full range of commercial and prosumer espresso machines from Faema, Rocket, La Marzocco, Rancilio and many others. I also worked on grinders from Mazzer, Obel, Rocket, and others, as well as various other commercial coffee and tea service equipment from Fetco, Bunn, and Curtis. Customers include restaurants, cafés, hotels, office facilities, and home enthusiasts. We mainly serve the SF Bay Area and Northern California.
As a newcomer to the field, I typically spent my days learning by servicing and restoring worn out equipment for continued service, bench testing and calibrating new and repaired equipment, and assisting with field installations. I also prepared equipment for shipment and helped manage warehouse equipment inventory using a pallet stacker, which is like a giant Tonka toy, just more dangerous.
Leveraging my extensive background in enterprise software, I helped Mr. Espresso to identify, evaluate, select and implement a field service management platform, which successfully replaced their paper-based workflow with a more efficient, modern, fully digital solution.
