I'm a full stack software engineer with equal frontend and backend experience - both supporting legacy applications and building new services/components with modern technology.
Complete assigned stories within allotted time in Sprint - commit code changes, add/update automated tests as needed, conduct regression testing in test environment, deploy changes to production
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Assist in planning/architecture design sessions
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Take part in Scrum ceremonies - lead Sprint Planning ceremony, help pointing stories, take part in sprint demos, etc.
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Serve as primary on-call on rotational basis - primary POC for alerts to research and identify incident root cause, research/fix any high priority bugs, add/adjust alerts as needed
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Assist teammates with questions, reviewing code changes, and pair-programming
Data Analysis – Reviewing customer data to identify trends and areas of opportunity
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Project Planning – Creating process maps, developing timelines, defining success metrics, etc.
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Project Implementation – Meeting with department heads and key stakeholders to understand obstacles/concerns and gain buy-in to ensure successful implementation
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Program Management – Overseeing progress of cross-functional project teams and ensuring timely completion of objectives
Experience:
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Planned and implemented a process update project that reduced average handle time by ~1:30 per Support call, improved customer satisfaction and HIPAA compliance, and generated cost savings of over $80k
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Lead project to develop self-help resources that reduced customer contacts for rejections from ~23% of total volume in September 2014 to ~11% in September 2015
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Oversaw development and implementation of various projects and training while leading the Tier 1 Peer Support team
Education
2002 — 2007
University of Utah
Bachelor of Arts
2002 — 2007
University of California, Irvine Division of Continuing Education
