Managed the operational backbone of a high-security XR research lab, ensuring 100% asset accountability and readiness for engineering teams

• Oversaw the intake, tracking, and compliance workflows for 2,000+ proprietary XR hardware prototypes, maintaining strict security protocols in a sensitive R&D environment

• Standardized device deployment procedures, ensuring researchers had fully calibrated and charged units for human-subject testing

• Resolved 500+ technical tickets, ranking in the Top 2 for performance. Identified recurrent hardware defects and documented patterns to support engineering root cause analysis

• Coordinated int'l shipping of prototype hardware, navigating customs and regulatory requirements to support research studies

As a Fellow with Coding it Forward (America's leading public interest fellowship with a 3.7% acceptance rate), I led the end-to-end design process for an intranet MVP for Philadelphia Parks & Recreation's 1,700+ employees.

Delved into in-depth user research and synthesis to understand problem space, culminating in presenting key findings to senior leadership. Collaborated closely with the Product Manager to identify and design core features, including a document repository and talent directory, specifically aimed at streamlining seasonal staff recruitment.

To ensure alignment with user needs and business goals, I conducted usability tests with five target users using low-fidelity prototypes and gathered feedback to refine the design.

Collaborated closely with a Product Manager and Director of Product Strategy to understand business needs.

Led weekly meetings, defined research strategies, and secured stakeholder buy-in through three presentations, which were based on insights from five user interviews and three rounds of usability testing.

Culminated in a complete redesign of a career access platform's onboarding experience and a 100% user satisfaction rate.