•Proud member of a dedicated team for issue reproduction and documentation through live-testing and database investigation
•Used SQL deepdiving and manual testing to identify causes and lead to solutions for hundreds of issues in multi-tenant SaaS application
•Wrote and maintained technical documentation for learning management system featureset, including Stripe, Zoom, FB/Google/GitHub OAuth integrations
•Built a Python webscraper to programmatically generate announcement emails in raw HTML/CSS
•Maintained company blog, with topics ranging from creator interviews to technical guides in JavaScript
•Worked in design sprints as a user advocate and UX researcher
•Part of the team responsible for https://kannu.com