∙ Designing to create experiences for members and health professionals thrive! Working with a highly collaborative team for mobile and web with over two million members to improve health accessibility, doctor-patient communications, medical adherence, and health management.

∙ Designed with a highly collaborative team for mobile apps with over two million members to improve health accessibility, doctor-patient communications, medical adherence, and health management.

∙ Facilitated discussions among stakeholders from clinicians and business admin to engineering, user research, and product teams throughout the iterative process with strategic rationale and visual design assets.

∙ Turned complex systems and problems into user-friendly solutions withholding business and technology priorities, as well as usability and accessibility standards.

∙ Revamped a web app’s information architecture, facilitated card-sorting, usability testing, and AB testing, and designed UI elements and prototyped within an 8- week sprint in a team of 5.

∙ Executed end-to-end design from user research and wireframing to prototyping and validation testing, revamping the website and Chrome extension with a focus on data visualization in 8 weeks.

∙ Led design research team to conduct concept testing through user surveys to define minimum viable product features, and designed end-to-end from user flows and wireframing to prototyping in 9 weeks.

Owned the design process from early-stage ideation through high fidelity design to product ship for platform used by over 70,000 businesses and 2 million+ employees.

∙ Collaborated with cross-functional teams to help research, ideate, spec, and simplify complex health benefits management flows to improve broker and employee experiences.

∙ Created wireframes, mockups, prototypes, user flows, and journey maps to enhance team communications and collaboration at every stage;

∙ Led all generative and evaluative research for the core team.

∙ Employed empathetic listening to assess user needs and develop personalized plans, interacting with hundreds of users.

∙ Provided app-based wellness coaching for users alongside content rich programs founded in cognitive behavioral therapy.

∙ Collaborated with researchers, psychologists, product and technical team to improve content, delivery, measurements, and outcomes.