# Joeun C. > UX Designer I Digital Health Location: San Francisco, California, United States Profile: https://flows.cv/joeunc Crafting experiences to help people thrive. I'm curious about human thoughts and behaviors, and apply my background in psychology and public health to engage people in beneficial experiences. I like to gather and turn learned insights into design, and feel the most satisfied when the design decisions came from a highly collaborative process! Let's connect! · joeundesigning at gmail.com ## Work Experience ### Senior UX Designer @ Kaiser Permanente Jan 2023 – Present | Oakland, California, United States ∙ Designing to create experiences for members and health professionals thrive! Working with a highly collaborative team for mobile and web with over two million members to improve health accessibility, doctor-patient communications, medical adherence, and health management. ### UX Designer @ Kaiser Permanente Jan 2020 – Jan 2022 | Oakland, California, United States ∙ Designed with a highly collaborative team for mobile apps with over two million members to improve health accessibility, doctor-patient communications, medical adherence, and health management. ∙ Facilitated discussions among stakeholders from clinicians and business admin to engineering, user research, and product teams throughout the iterative process with strategic rationale and visual design assets. ∙ Turned complex systems and problems into user-friendly solutions withholding business and technology priorities, as well as usability and accessibility standards. ### Product Design Consultant @ Early Stage Startups Jan 2018 – Jan 2021 | San Francisco Bay Area ∙ Revamped a web app’s information architecture, facilitated card-sorting, usability testing, and AB testing, and designed UI elements and prototyped within an 8- week sprint in a team of 5. ∙ Executed end-to-end design from user research and wireframing to prototyping and validation testing, revamping the website and Chrome extension with a focus on data visualization in 8 weeks. ∙ Led design research team to conduct concept testing through user surveys to define minimum viable product features, and designed end-to-end from user flows and wireframing to prototyping in 9 weeks. ### Product Designer @ Ease Jan 2019 – Jan 2020 | San Francisco Bay Area Owned the design process from early-stage ideation through high fidelity design to product ship for platform used by over 70,000 businesses and 2 million+ employees. ∙ Collaborated with cross-functional teams to help research, ideate, spec, and simplify complex health benefits management flows to improve broker and employee experiences. ∙ Created wireframes, mockups, prototypes, user flows, and journey maps to enhance team communications and collaboration at every stage; ∙ Led all generative and evaluative research for the core team. ### CBT Coach @ Lantern (golantern.com) Jan 2018 – Jan 2018 | San Francisco, California ∙ Employed empathetic listening to assess user needs and develop personalized plans, interacting with hundreds of users. ∙ Provided app-based wellness coaching for users alongside content rich programs founded in cognitive behavioral therapy. ∙ Collaborated with researchers, psychologists, product and technical team to improve content, delivery, measurements, and outcomes. ### Program Coordinator @ Korean Community Center of the East Bay /이스트베이 한인봉사회 Jan 2016 – Jan 2018 | Oakland, California ∙ Led community participatory research with a team of UCSF researchers and community experts to develop culturally tailored programs in mental health and tobacco cessation. ∙ Interviewed clients to assess needs and provide consult and triage to resources for social services such as Medicare, Medicaid, and IHSS. ∙ Enrolled families and individuals as a Certified Enrollment Counselor for ACA through CoveredCA. ∙ Facilitated focus groups to collect client experiences to inform the County of Alameda for community health access program planning and evaluation. ### Public Education Specialist @ University of California, Berkeley Jan 2013 – Jan 2015 | Berkeley, California, United States ∙ Facilitated synthesis among researchers, subject matter experts, and corporate representatives, which created an interdisciplinary model as well as evidence-based facts and guidelines regarding health in workplaces for employees and employers. ## Education ### Bachelor of Arts (B.A.) in Psychology and Public Health University of California, Berkeley ## Contact & Social - LinkedIn: https://linkedin.com/in/joeunchung --- Source: https://flows.cv/joeunc JSON Resume: https://flows.cv/joeunc/resume.json Last updated: 2026-04-13