As a User Experience Manager focused on enterprise tools, I led a team of five designers in crafting intuitive, business-critical experiences. We optimized an internal communications platform used across the organization, improving employee engagement and operational efficiency. Additionally, we stood up a new platform that empowered our sales professionals to seamlessly share marketing content in virtual environments, driving stronger client engagement and supporting business growth.
Key Results & Impact:
Increased internal communications platform adoption by 47% within 12 months through UX enhancements and streamlined workflows.
Reduced average time-to-publish for internal content by 35%, improving agility for business communications.
Launched a virtual marketing content-sharing platform that enabled 12,000+ sales professionals to deliver materials remotely, resulting in an increase in client engagement. Improved content-sharing platform usability scores by 31% (via internal UX satisfaction surveys).
Decreased support tickets related to platform navigation and access by 40% post-relaunch.