Helping businesses shift from reactive vendor management to proactive, AI-powered operations by designing experiences powered by AI SuperAgents that centralize cross-department collaboration, optimize spend, and ensure compliance.

Developing monitoring products that enhance peace of mind for customers while equipping monitoring agents with powerful tools to protect customers. Building and scaling the first comprehensive design system for mobile and web platforms from the ground up.

Key consumer products launched:

Intruder Intervention: A two-way audio feature integrated with the Smart Alarm Wireless Indoor Security Camera. This allows monitoring agents to view live streams and engage with intruders in real time.

Alarm Screen: An optimized in-app alarm handling experience that provides customers with critical alarm information, boosting their confidence in responding to alarms effectively.

SimpliSafe Beta: Created an in-app beta hub, enabling customers to test beta features while allowing the team to gather valuable feedback and insights on new features.

Permits: Developed an in-app permits experience to help customers understand and manage their permit requirements, minimizing the risk of rejected dispatches and avoiding false dispatch fines.

Monitoring Certificate: Designed an in-app feature that allows customers to easily obtain their monitoring certificate, which they can provide to their home insurance company for potential discounts.

Launched internal tools for critical workflows:

Platform enabling monitoring agents to respond to alarms via live video feed and audio.

Platform for monitoring agents to perform QA on alarm engagements and calls, ensuring quality and consistency.

Platform for permit coordinators to efficiently manage permits on behalf of customers and streamlining compliance.

Developed a feature flag management platform that empowers engineers to seamlessly create and manage feature flags. This platform enables reliable and impactful experimentation while streamlining feature management processes.

Simplified auto loan pre-qualification, consumer banking, and enterprise processes. Scaled consumer design systems across mobile and web platforms.

Scaled mobile and web design systems for consumer products, driving consistency and efficiency across platforms. Led weekly committee meetings for Android, iOS, and Web to review and approve proposed changes to the consumer design systems. Additionally, played a role in the committee that developed the organization's global design system, unifying design standards across consumer and enterprise products.