# Joey Wong > Senior UX Designer Location: San Francisco, California, United States Profile: https://flows.cv/joeywong I'm a product and design systems designer delivering seamless experiences and business impact in both consumer and enterprise platforms as well as design systems. Simplifying experiences across industries, including education, healthcare, finance, and home security, to create impactful solutions. ## Work Experience ### Product Designer @ BRM Jan 2025 – Present Helping businesses shift from reactive vendor management to proactive, AI-powered operations by designing experiences powered by AI SuperAgents that centralize cross-department collaboration, optimize spend, and ensure compliance. ### Senior UX Designer @ SimpliSafe Jan 2022 – Jan 2025 Developing monitoring products that enhance peace of mind for customers while equipping monitoring agents with powerful tools to protect customers. Building and scaling the first comprehensive design system for mobile and web platforms from the ground up. Key consumer products launched: Intruder Intervention: A two-way audio feature integrated with the Smart Alarm Wireless Indoor Security Camera. This allows monitoring agents to view live streams and engage with intruders in real time. Alarm Screen: An optimized in-app alarm handling experience that provides customers with critical alarm information, boosting their confidence in responding to alarms effectively. SimpliSafe Beta: Created an in-app beta hub, enabling customers to test beta features while allowing the team to gather valuable feedback and insights on new features. Permits: Developed an in-app permits experience to help customers understand and manage their permit requirements, minimizing the risk of rejected dispatches and avoiding false dispatch fines. Monitoring Certificate: Designed an in-app feature that allows customers to easily obtain their monitoring certificate, which they can provide to their home insurance company for potential discounts. Launched internal tools for critical workflows: Platform enabling monitoring agents to respond to alarms via live video feed and audio. Platform for monitoring agents to perform QA on alarm engagements and calls, ensuring quality and consistency. Platform for permit coordinators to efficiently manage permits on behalf of customers and streamlining compliance. ### Senior UX Designer @ Capital One Jan 2021 – Jan 2022 Developed a feature flag management platform that empowers engineers to seamlessly create and manage feature flags. This platform enables reliable and impactful experimentation while streamlining feature management processes. ### UX Designer @ Capital One Jan 2020 – Jan 2021 Simplified auto loan pre-qualification, consumer banking, and enterprise processes. Scaled consumer design systems across mobile and web platforms. ### Design Systems Designer @ Capital One Jan 2020 – Jan 2021 Scaled mobile and web design systems for consumer products, driving consistency and efficiency across platforms. Led weekly committee meetings for Android, iOS, and Web to review and approve proposed changes to the consumer design systems. Additionally, played a role in the committee that developed the organization's global design system, unifying design standards across consumer and enterprise products. ### UX Designer @ Capital One Jan 2019 – Jan 2020 Designed seamless mobile and web experiences for pre-qualification and car buying within Auto Navigator for Auto Financial Services. Simplified the car purchasing journey, enabling customers to focus on finding the perfect car for their needs. ### Mobile Visual Design @ Kaiser Permanente Jan 2018 – Jan 2019 Ensured workforce and consumer applications met ADA compliance standards as part of the MCoE team at Kaiser Permanente Foundation Hospitals. Designed the "Chat with a Clinician" experience for KP Mobile, enabling members to connect with clinicians, pharmacists, or specialists 24/7 for non-urgent health questions and advice through secure online messaging. ### Campus Ambassador @ Devpost Jan 2017 – Jan 2018 Joined one of the largest hackathon communities as a Devpost campus ambassador to help organize hackathons and promote Devpost Jobs. ### Human Resources Assistant @ City of Foster City Jan 2013 – Jan 2018 Worked remotely for the city on CalOpps.org, a government recruitment platform, where I processed agencies' recruitment advertisements and troubleshooted technical issues for government agencies in California. Previously Clerical Assistant from August 2013 - August 2014 Clerical Volunteer from April 2011 - August 2013 ### UI/UX Designer @ AlchemyX Start-Ups Jan 2017 – Jan 2018 Contributed as a founding member of the Design Team at a startup generator. Played a role in the rebranding and redesign of their website and designed the prototype for their upcoming mobile application, laying the foundation for future development. ### Software Development Intern @ TheTalkList Jan 2017 – Jan 2018 Worked with an early-stage startup specializing in personalized language learning through real-time video calls. Improved usability and elevated the overall learning experience on their Android platform. ### Programmer Analyst @ University of California San Diego Jan 2016 – Jan 2017 Worked for the university's libraries, where I resolved software and hardware issues for faculty and students. ### Swim Instructor @ UCSD Recreation Jan 2015 – Jan 2017 Taught group and private classes. ### Web Application Development Intern @ Kaiser Permanente Jan 2017 – Jan 2017 Optimized scripts, alerting capabilities, and system availability for Workforce Applications, enhancing efficiency and reliability. ### Front End Web Development Intern @ ICLIQUE-IN TECHNOLOGY INC Jan 2017 – Jan 2017 Worked with at early-stage startup committed to bridging language barriers and the technology gap for Spanish-speaking job seekers. Designed a mobile and web employment platform that streamlines and simplifies the job search process, improving accessibility and user experience. ### Intern, Team Lead @ University of California, San Diego - Jacobs School of Engineering Jan 2016 – Jan 2016 My team and I prototyped a creative and collaborative room, an extension of the EnVision Maker Studio, (Engineering and Visual Arts Maker Studio) that opened Winter 2017. ### Swim Instructor @ Active Wellness LLC Jan 2013 – Jan 2015 Taught group lessons to individuals (ages 6 months to adults) varying in skill levels. ## Education ### UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/joeywwong --- Source: https://flows.cv/joeywong JSON Resume: https://flows.cv/joeywong/resume.json Last updated: 2026-04-08