Owned end-to-end design for critical merchant payment workflows across POS and web, driving adoption of pre-authorization and gift card features, improving transaction reliability, and supporting measurable sales outcomes.

Led the design for a third-party integration process, reducing execution time from ~21 days to ~15 minutes, improving the completion time, and creating a scalable experience for all third-party integrations.

Served as the design lead and subject matter expert for KDS (Kitchen Display System), restaurant operations, and POS, driving interaction design and strategy. I delivered value-added features for our restaurant vertical, which improved our user experience for Clover table map, re-opening paid orders, and service charges.

Contributed to the creation of components and pressure tested the Clover device library to ensure visual consistency with the Clover Web experience.

Redesigned the Clover Consumer app using the latest design library to improve consistency and scalability.

Validated design decisions through mixed-method user research to create new features including Earning Potential and Steady Cash.

Contributed to high-level strategy and decisions about product direction in collaboration with a cross-functional team.

Developed simple, elegant design solutions for features across web, responsive, native iOS, and native Android platforms.

Led the redesign of a savings product, resulting in a 63% increase in enrollment success within three months.

Performed competitive research, created user personas, journey maps, and conducted A/B testing.

Developed marketing materials and bi-monthly presentations for internal stakeholders.

Collaborated with cross-functional teams to define design objectives and key results for launching the MVP.

Led and executed user research to help identify user pain points and scope of work for the engineering team.