# Johanna Dempsey > Senior Product Designer @ Clover | Driving End-to-End Consumer & B2B Experiences | iOS, Android & Web Location: New York City Metropolitan Area, United States Profile: https://flows.cv/johannadempsey I’m a Product Designer with 6+ years of experience building systems across complex industries—restaurant tech, finance, and healthcare. At Clover, I lead product design strategy, shaping experiences that help restaurants run more efficiently. From Clover KDS and Clover Dining app to online ordering integrations and service charges, my work improves workflows, strengthens partner integrations, and ensures our tools serve both business and user needs. What drives me most is curiosity beyond the interface. I study behavioral psychology to understand decision-making, systems thinking to grasp complex workflows, and phygital design to inspire ways to improve user engagement and immersion. Every insight helps me recognize patterns, ask better questions, and craft solutions that are creative, grounded, and impactful. I design not just for screens, but for the people, processes, and systems that make those screens matter. ## Work Experience ### Senior Product Designer @ Clover Jan 2022 – Present | New York City Metropolitan Area • Facilitated monthly design workshops that established standardized file structures and design practices, improving cross-functional collaboration and team efficiency. • Owned end-to-end design for critical merchant payment workflows across POS and web, driving adoption of pre-authorization and gift card features, improving transaction reliability, and supporting measurable sales outcomes. • Led the design for a third-party integration process, reducing execution time from ~21 days to ~15 minutes, improving the completion time, and creating a scalable experience for all third-party integrations. • Served as the design lead and subject matter expert for KDS (Kitchen Display System), restaurant operations, and POS, driving interaction design and strategy. I delivered value-added features for our restaurant vertical, which improved our user experience for Clover table map, re-opening paid orders, and service charges. • Contributed to the creation of components and pressure tested the Clover device library to ensure visual consistency with the Clover Web experience. • Redesigned the Clover Consumer app using the latest design library to improve consistency and scalability. ### Product Designer @ Steady Jan 2022 – Jan 2022 | New York City Metropolitan Area • Designed intricate user flows that balanced user experience, business goals, and implementation ease. • Validated design decisions through mixed-method user research to create new features including Earning Potential and Steady Cash. • Contributed to high-level strategy and decisions about product direction in collaboration with a cross-functional team. ### UX Designer @ Citi Jan 2021 – Jan 2022 | New York City Metropolitan Area • Collaborated with cross-functional teams to deliver design solutions for consumer-focused Citi products, including Ways to Save, Auto Invest, Market News & Insights, and the Investor Learning Center. • Developed simple, elegant design solutions for features across web, responsive, native iOS, and native Android platforms. • Led the redesign of a savings product, resulting in a 63% increase in enrollment success within three months. ### User Experience Designer @ Snap eHealth Jan 2020 – Jan 2021 | Remote • Worked with the engineering team to create to-be scenarios, interactive prototypes, and complex site maps for the patient portal and physician-facing user experience. • Performed competitive research, created user personas, journey maps, and conducted A/B testing. • Developed marketing materials and bi-monthly presentations for internal stakeholders. ### Product Designer @ The Life of a Single Mom Jan 2020 – Jan 2020 | Remote • Developed and conceptualized a comprehensive UX design strategy for the website through wireframes, flow diagrams, and site maps. • Collaborated with cross-functional teams to define design objectives and key results for launching the MVP. • Led and executed user research to help identify user pain points and scope of work for the engineering team. ### User Experience Designer @ Tribaja™️ Jan 2020 – Jan 2020 | New York City Metropolitan Area • Led and executed user research to help identify user pain points and scope of work for the engineering team. • Interpreted user data to create actionable design recommendations for features and layout within the site. • Created necessary documentation and guidelines that contributed to the informational architecture of the website using sitemaps and user flows. ### User Experience Designer @ Urban Leaf Jan 2019 – Jan 2020 | Brooklyn, NY • Delivered a responsive website that increased YoY Revenue by 300% • Communicated the customer experience at various stages of the design process with wireframes, flow diagrams, site maps, user journeys, and prototypes. • Collaborated with cross-functional stakeholders and integrated user feedback into product experience updates. • Cultivated a deep understanding of the customer experience and advocated for the prioritization of design-centered changes, refinements, and improvements. ### Membership Coordinator @ The ADVERTISING Club of New York Jan 2018 – Jan 2019 | New York, New York, United States • Designed monthly marketing newsletters, event-based marketing material, and maintained content on the company website. • Assisted VP of membership with sales calls and securing sponsorships (secured the renewal of 100 corporate members) and with member-based marketing strategies. • Coordinated, planned, and presented monthly meetings and events with the Young Professional Committee; produced 6 events per year; manage logistics, registration pre-event, on-site, and post-event summaries. ## Education ### Bachelor’s Degree in Communication with a concentration in Intercultural and Critical Studies SUNY Geneseo ### User Experience Design in UX/ UI Design Flatiron School ### Communication in General University of Groningen ## Contact & Social - LinkedIn: https://linkedin.com/in/jdempsey275 - Portfolio: https://johannadempsey.site --- Source: https://flows.cv/johannadempsey JSON Resume: https://flows.cv/johannadempsey/resume.json Last updated: 2026-03-29