# Johannes Wong > Senior Product Designer Location: Greater Seattle Area, United States Profile: https://flows.cv/johanneswong Senior Product Designer with 10+ years of experience leading cross-functional teams, driving user-centric designs, and shaping product strategy. Proven track record in B2B, B2C, SAAS, and Enterprise Software, with a strong balance on usability and aesthetics. Tools: Figma, Invision, Sketch, Balsamiq, Adobe Suite, FlutterFlow UI/UX: User Centric Design, Product Strategy, Qualitative User Research, User Interviews, Surveys, Heuristic Evaluation, Accessibility Audit, Interactive Design, Wireframes, Rapid Prototyping, Usability Testing, Data Analysis, Google Design Sprints, Design Systems Development: HTML5, CSS3, Bootstrap & cross browser compatibility Experience: B2B, B2C, SAAS, Enterprise Software, Startups Accomplishments • Spearheaded design efforts at a 20-person startup that eventually grew to a $850 million valuation. • Contributed my expertise to industry-leading giants like Twilio and Microsoft. • Co-founded a startup to simplifying hotel meeting room reservations. • Took first place during hackathon week hosted by Madrona Ventures. ## Work Experience ### Senior Product Designer @ Twilio Jan 2022 – Present Executed end-to-end user experience for a B2C business communication platform, leading user research and refining user journeys. Utilized behavioral and sentiment analytics to create UX metrics to measure and improve experience to our products. Collaborated with cross-functional teams to enhance onboarding and line management flows. ### Principal Designer @ Zipwhip Jan 2015 – Jan 2021 | Seattle, Washington Led a remote agile team in redesigning web and mobile apps for business texting. Conceptualized solutions to increase adoption and retention, including an account console for line management, reports and self-serve onboarding. Collaborated with executives to integrate user-centric processes and built a UX team, contributing to company growth to $850 million at the time of acquisition. ### Principal Designer / Co-founder @ GotSpot Jan 2014 – Jan 2015 | Seattle, Washington Identified opportunities for booking hotel meeting rooms through contextual inquiries with hotel managers to understand work practices and behaviors. Led ideation sessions, resulting in the development of an online marketplace for hotel meeting room bookings. Designed an end-to-end experience, simplifying the search and booking process. Developed HTML and CSS prototypes that streamlined the handoff to Engineering, contributing to faster implementation cycles. ### Senior UX Designer @ Hibu Jan 2013 – Jan 2014 | Bellevue, Washington Spearheaded the redesign of a web-based tool for the sales team, enhancing web creation services for customers. Conducted user research with the Sales team, resulting in a more effective sales process and suite of tools. Designed a sales portal that resulted in quicker conversions and more compelling demos, directly impacting sales performance. ### Principal Designer @ WhoToo Jan 2011 – Jan 2013 | Kirkland, WA Led the UX design process for a B2B data platform for segmented user data. Conducted SWOT and competitive analysis to identify current market and services. Designed user console tools, including a streamlined checkout flow and interactive data reports. ### UX Designer @ Microsoft Jan 2010 – Jan 2011 | Bellevue, WA Collaborated with product managers to deliver compelling business detail pages within Bing Maps and Shopping search results. Refined interaction and visual design of result pages through user research and heuristic evaluations resulting in a 20% increase in user engagement. ### UX Designer @ RealNetworks Jan 2007 – Jan 2010 | Seattle, Washington Played a pivotal role in the agile redesign of an gaming ecommerce platform, leading to a 30% increase in conversions. Developed journey, user personas, and user stories in order to design an effective end-to-end user experience. ### Principal Designer @ Jookster Jan 2005 – Jan 2007 | Bellevue, Washington Guided all design efforts at a startup, specializing in a social network search platform. Created wireframes, high-fidelity mockups, and visual elements for search and social network pages, resulting in a highly engaging product. Developed HTML and CSS prototypes, facilitating seamless handoff to Engineering for swift implementation. ## Education ### BA in Marketing University of Washington Jan 1995 – Jan 1999 ### Web Design Certificate Program in Web Page, Digital/Multimedia and Information Resources Design Bellevue College Jan 2000 – Jan 2003 ## Contact & Social - LinkedIn: https://linkedin.com/in/johanneswong - Portfolio: http://www.johanneswong.com --- Source: https://flows.cv/johanneswong JSON Resume: https://flows.cv/johanneswong/resume.json Last updated: 2026-03-30