• Spearheading the design and architecture of healthcare navigation platforms, enhancing user experience and engagement.

• Collaborating with cross-functional teams to implement personalized care solutions, to resulti in improved patient satisfaction.

• Developing innovative UX strategies that simplify and enhance platform usage, to help drive growth for apree health.

• Successfully led multi-quarter, cross-functional initiatives to design and deliver next-generation user experiences, including SaaS offers, complex product configurations, and AI-driven solutions.

• Partnered with stakeholders and multi-functional teams to shape and implement scalable user experience strategies, aligning closely with organizational priorities and delivering impactful results.

• Managed a dynamic team of designers, mentoring them to improve their craft while maintaining a positive and collaborative team environment.

• Presented design goals, processes, and visions to senior leadership and program teams, leveraging critical thinking and persuasive communication to influence decisions under tight deadlines.

• Advocated for a Human-Centered Design approach across projects, fostering collaboration between internal teams, partners, and stakeholders to deliver cohesive and adaptable user experiences.

• Managed the end-to-end lifecycle of scalable product designs, ensuring adaptability across customer journeys by integrating proprietary design systems with third-party tools like Salesforce, Oracle, and Logik.

• Thrived in ambiguous environments by setting a clear design vision and leveraging user insights and research to drive measurable growth for customer and partner ecosystems.

• Spearheaded customer-centric design for SaaS and Enterprise Agreement applications, directly contributing to multi-billion-dollar revenue and reducing user management time by 50%.

• Developed strategic design principles and frameworks informed by extensive usability research, collaborating with over 50 partners to refine and optimize user interaction models.

• Delivered future-state design solutions that improved operational efficiency and enhanced customer satisfaction, positioning the organization as a leader in user experience innovation.

• Demonstrated expertise in conceptual development and rapid prototyping using Figma and Sketch, supported by a portfolio of user-centered design work.

• Performed user experience design practices to foster strategic partnerships through the enhancement of multi-billion-dollar transformational programs, effectively boosting customer experiences across SaaS, Cloud, Plug & Play, and subscription-based enterprise-wide licensing and software delivery solutions.

• Led competitive market analysis and ideation sessions with directors and VPs, driving the development and delivery of innovative business solutions through strategic user journey insights and potential future customer and partner workflows.

• Promoted a customer-centric culture by conducting knowledge-sharing sessions and design thinking workshops, fostering a new mindset in solution design across the organization.

● Architected and designed the framework and experience for a new Account based solution (Cisco Smart Account) and Entitlement management framework for global Cisco partners and customer, supporting a 15% year/year growth in the software/licensing space.

● Led Customer centric design solutions delivering core Information Architecture and UX/UI for partner and customer entitlement management experiences.

● Architected and directed solutions that enhanced customer fulfillment process times by 20% through the digitization of software and licensing products, leveraging Voice of Customer insights to drive future strategies and designs.