• Successfully led multi-quarter, cross-functional initiatives to design and deliver next-generation user experiences, including SaaS offers, complex product configurations, and AI-driven solutions.
• Partnered with stakeholders and multi-functional teams to shape and implement scalable user experience strategies, aligning closely with organizational priorities and delivering impactful results.
• Managed a dynamic team of designers, mentoring them to improve their craft while maintaining a positive and collaborative team environment.
• Presented design goals, processes, and visions to senior leadership and program teams, leveraging critical thinking and persuasive communication to influence decisions under tight deadlines.
• Advocated for a Human-Centered Design approach across projects, fostering collaboration between internal teams, partners, and stakeholders to deliver cohesive and adaptable user experiences.
• Managed the end-to-end lifecycle of scalable product designs, ensuring adaptability across customer journeys by integrating proprietary design systems with third-party tools like Salesforce, Oracle, and Logik.