# John Alongi > Principal Experience Designer @ apree health | User Experience, Healthcare (ex. Cisco) Location: San Jose, California, United States Profile: https://flows.cv/johnalongi Seasoned Product Design Manager, UX Architect and Product Designer with over a decade of experience leading cross-functional teams to deliver user-centric solutions that drive engagement and business growth. Skilled in translating complex business requirements into intuitive design strategies and robust architectural frameworks. Fosters a culture of innovation and mentors designers and architects to help them reach their full potential. Demonstrates a proven track record in enhancing user satisfaction, maximizing ROI, and deploying scalable, secure, and maintainable systems. Brings a strategic vision and a collaborative leadership style to the table. Experienced: Product Design Lead, Management, Design Thinking, Human-Centered, User-Centric, UX/UI Design, Information Architecture, Prototyping, Design & User Research, User Experience, Prototyping, Wireframes, Interaction Design, Usability Testing, Project Management, Product/Program Management, Process Design, Team Leadership & Management, Journey & Persona Maps, Agile Methodologies, SaaS, End-to-End Vision, IoT, Supply Chain, Hardware, Software, Fulfillment, XaaS, Licensing and Subscription, Telemetry, Strategy, Solution Architecture, Operations, Manufacturing, Design for X (DfX), 2D and 3D Modeling. ## Work Experience ### Principal Experience Designer @ apree health Jan 2025 – Present | United States • Spearheading the design and architecture of healthcare navigation platforms, enhancing user experience and engagement. • Collaborating with cross-functional teams to implement personalized care solutions, to resulti in improved patient satisfaction. • Developing innovative UX strategies that simplify and enhance platform usage, to help drive growth for apree health. ### Product Design Manager, UX @ Cisco Jan 2022 – Jan 2024 | San Jose, California • Successfully led multi-quarter, cross-functional initiatives to design and deliver next-generation user experiences, including SaaS offers, complex product configurations, and AI-driven solutions. • Partnered with stakeholders and multi-functional teams to shape and implement scalable user experience strategies, aligning closely with organizational priorities and delivering impactful results. • Managed a dynamic team of designers, mentoring them to improve their craft while maintaining a positive and collaborative team environment. • Presented design goals, processes, and visions to senior leadership and program teams, leveraging critical thinking and persuasive communication to influence decisions under tight deadlines. • Advocated for a Human-Centered Design approach across projects, fostering collaboration between internal teams, partners, and stakeholders to deliver cohesive and adaptable user experiences. • Managed the end-to-end lifecycle of scalable product designs, ensuring adaptability across customer journeys by integrating proprietary design systems with third-party tools like Salesforce, Oracle, and Logik. ### Lead Product Designer, UX @ Cisco Jan 2021 – Jan 2022 | San Jose, California, United States • Thrived in ambiguous environments by setting a clear design vision and leveraging user insights and research to drive measurable growth for customer and partner ecosystems. • Spearheaded customer-centric design for SaaS and Enterprise Agreement applications, directly contributing to multi-billion-dollar revenue and reducing user management time by 50%. • Developed strategic design principles and frameworks informed by extensive usability research, collaborating with over 50 partners to refine and optimize user interaction models. • Delivered future-state design solutions that improved operational efficiency and enhanced customer satisfaction, positioning the organization as a leader in user experience innovation. • Demonstrated expertise in conceptual development and rapid prototyping using Figma and Sketch, supported by a portfolio of user-centered design work. ### UX Architect @ Cisco Jan 2019 – Jan 2021 | San Jose, California, United States • Performed user experience design practices to foster strategic partnerships through the enhancement of multi-billion-dollar transformational programs, effectively boosting customer experiences across SaaS, Cloud, Plug & Play, and subscription-based enterprise-wide licensing and software delivery solutions. • Led competitive market analysis and ideation sessions with directors and VPs, driving the development and delivery of innovative business solutions through strategic user journey insights and potential future customer and partner workflows. • Promoted a customer-centric culture by conducting knowledge-sharing sessions and design thinking workshops, fostering a new mindset in solution design across the organization. ### UX Architect @ Cisco Systems Inc Jan 2012 – Jan 2016 | San Jose, CA ● Architected and designed the framework and experience for a new Account based solution (Cisco Smart Account) and Entitlement management framework for global Cisco partners and customer, supporting a 15% year/year growth in the software/licensing space. ● Led Customer centric design solutions delivering core Information Architecture and UX/UI for partner and customer entitlement management experiences. ● Architected and directed solutions that enhanced customer fulfillment process times by 20% through the digitization of software and licensing products, leveraging Voice of Customer insights to drive future strategies and designs. ### Senior Program Manager @ Cisco Systems Inc Jan 2010 – Jan 2012 | Lausanne Area, Switzerland ● Managed EMEA Operations of international supply chain with a multi-billion-dollar revenue impact. ● Owned US, EMEA, ASIA, Contract Manufactures on quality and the implementation of LEAN manufacturing practices for software and licensing fulfillment. ● Designed and drove development of on-demand digital software and license fulfillment solutions with design patent submission. ### Senior Software Program Manager, EMEA Operations @ Cisco Systems Inc Jan 2005 – Jan 2010 | Lausanne Area, Switzerland • Oversaw EMEA supply chain operations, enhancing delivery quality for Cisco's software products with a corporate annual revenue of $2 billion. • Implemented LEAN practices at global manufacturing sites for software licensing. • Led the setup and maintenance of a digital license fulfillment system across all manufacturing locations. • Ensured compliance with EU regulations for software product delivery, both physical and electronic. Key Initiatives: Cisco International (Brazil Enablement), Oracle R12, Product Language Localization. Expert in process management and development with proven accomplishments in; Software License, Software Release, Data Residency & Sovereignty, Software media-on-demand replication infrastructure, Software License on-demand production, Internet Operating System Software Release, and electronic delivery. Experienced in the basics of EU custom requirements for Opt-In, Opt-Out, EX1, Bonded, and Country of Origin for physical and electronic delivery of products and services. ### Software Supply Chain Program Manager @ Cisco Jan 2000 – Jan 2005 | San Jose, CA USA Led development of system and tooling architecture with Software IT group. Managed worldwide software operations tooling infrastructure solutions, VPN site setups, troubleshooting networking setups, and on-site installs. Directed projects consisting of international teams. Assistant Manager of worldwide software operations and contract manufactures in material procurement and order management for production and customer shipments. Key Accomplishments: • Focal Project Team Lead to drive print-on-demand solutions for software and license entitlement processes that improved fulfillment and delivery. • Developed and managed vendor selection process, criteria development, implemented final review and business award directly with partners. • Improved productivity and reduced cost through the creation of applications and tooling to automate current process for managing the reduction of SKUs. • Program managed and released Software Products, Application, and stand-alone Software for different business units within the company. ### Supply Base Engineer/New Product Introduction @ Cisco Jan 1999 – Jan 2000 | San Jose, CA USA Product management, supplier management and quality assurance in a dynamic and high-volume manufacturing environment. Collaborated with global supply management, design engineers, and directly with suppliers. Drove design and manufacturing improvements for sheet metal enclosures and plastic bezels. Work directly with and managed partners to deal with issues related to quality, process improvement, product improvement, cost reduction, product transitions, and taking on new suppliers. Key Accomplishments: • Managed over fifteen hardware programs to ensure customers received high quality, accurate design, and shipped on-time. • Oversaw product quality on hardware enclosures, plastic injection and metal fabrication for network storage routers and switches. • Drove national and international partner on-site audits to ensure quality and enhancements to manufacturing production line. ## Education ### Master’s Degree in Industrial and Product Design Sapienza Università di Roma ### BSc Industrial Engineering in Design and Manufacturing California Polytechnic State University-San Luis Obispo ### California Polytechnic State University-San Luis Obispo ### Bachelor of Science - BS California Polytechnic State University-San Luis Obispo ## Contact & Social - LinkedIn: https://linkedin.com/in/johnalongi --- Source: https://flows.cv/johnalongi JSON Resume: https://flows.cv/johnalongi/resume.json Last updated: 2026-04-05