# John Cross > Software Engineer Location: San Francisco, California, United States Profile: https://flows.cv/johncross I'm an expert Customer Resource Management (CRM) systems engineer, operations manager, and software development specialist with over 10 years of experience leading technology teams in high-growth (often venture-backed) startup enterprises. I've been told that I have an affinity for Salesforce, spreadsheets, and fancy slide decks... ## Work Experience ### Software Engineer @ Chabot-Las Positas Community College District Jan 2024 – Present | Dublin, California, United States Currently focused on data extraction, transformation, loading, and visualization for specialized compliance use cases. ### Salesforce Solution Engineer @ Burning Man Project Jan 2021 – Jan 2024 | San Francisco, California, United States Lead Salesforce Developer for Apex, Lightning Web Component, and Solution Architect for REST API implementations; managing a team of Salesforce engineers supporting NPSP and Service Cloud instances. Critical integrations included Campaign Monitor, Authorize.net, NetSuite, Github, Ironclad, Docusign, and Fulcrum. ### Principal Software Engineer @ OakLabs.co Jan 2017 – Jan 2021 | Oakland, CA Head of architectural design, hardware integration, and application development for prototype IoT devices. Our team specializes in developing firmware for 8-bit AVR micro-controllers, and custom software for embedded/cloud-connected systems running on x86/ARM-compatible platforms. Lead Salesforce Solution Engineer and lead developer for Debian-based embedded systems firmware written in C. Lead developer for REST API integrations in Python, Go, and PHP ### Head of Sales Operations & Business Intelligence @ Mesosphere, Inc. Jan 2015 – Jan 2017 | San Francisco, California, United States Leading a team tasked with compensation/incentive strategy, business process automation, middleware integration, data visualization, and executive reporting. Serving as Lead Salesforce Developer for Apex and Visualforce implementations in Sales Cloud. Technology stack integrations included CPQ, Xactly, SalesLoft, JIRA, Pardot, Zendesk, Docusign, Intercom, Heroku, Github, and custom Python ### Director of Business Intelligence @ Next Generation Insurance Group Jan 2011 – Jan 2015 | Redwood City, California, United States Managing Amazon Web Services-hosted PHP/MySQL/Mongo DB/Jenkins technology stack, specializing in 3rd party systems integration, enterprise reporting, and data visualization. Serving as Lead Salesforce Administrator and Salesforce Developer for Sales Cloud and Service Cloud instances, and PHP developer for custom MySQL/PHP applications. Key achievements include: • Roll-out of integrated Salesforce workflow email process and infrastructure reducing customer support cycle-time by 14% • Development of custom Salesforce.com object architecture and Apex Trigger classes to calculate advanced revenue forecasts and enable a headcount reduction of 1 FTE in Sales Operations ### Operations Manager @ Meraki Jan 2009 – Jan 2011 | San Francisco, California, United States Managing hardware inventory/warehousing, forecasting, procurement, ODM vendor relationships, and metric analysis operations. Concurrently serving as Lead Salesforce Administrator and configuration manager for Microsoft Dynamics GP integrations. Key achievements include: • Restructuring data synchronization configuration to reduce downtime of Microsoft Dynamics GP installation by 70% • Introducing semi-automated web-based purchase order forms that yielded an administrative cycle-time reduction of 10% ### Head of Product Operations @ Reputation.com Jan 2007 – Jan 2009 | Redwood City, California, United States Leading a team of 40+ analysts, project managers, copywriters, designers, and customer support representatives overseeing enterprise-wide fulfillment of a portfolio of subscription-based online services. Key achievements include: • Reducing new-hire on-boarding time by 20% by introducing a restructured recruiting process, standardized workflows, and dynamic training materials supported by an internal wiki knowledge base • Lead business analyst for a successful Series A and Series B rounds of venture funding ### Chassis Suspension Systems Buyer/Commodity Manager @ DaimlerChrysler Jan 2006 – Jan 2007 Managing procurement negotiations and sourcing of $148 million in Hydraulic Suspension System Assemblies, $39 million in Leaf Spring Assemblies, and $2 million in Polymer Debris Shields. Key achievements include: • Competitively bidding key supply contracts to successfully reach a 2.5% year-over-year component cost reduction target ### Procurement & Supply Management Trainee @ DaimlerChrysler Jan 2003 – Jan 2006 Rotational training program specializing in global automotive OEM supply chain management; consisting of developmental assignments in the Procurement & Supply organization including production purchasing of over $150 million in commodities and inbound logistics routing for North American cross-dock operations, in addition to supervisory work in component manufacturing, shipping/receiving, and final vehicle assembly: • Exterior Body Hardware Buyer (Aug. '05 - Aug. '06) DaimlerChrysler Headquarters - Auburn Hills, MI • Regional Integrated Logistics Center Analyst (Feb. '05 - Aug. '05) DaimlerChrysler Headquarters - Auburn Hills, MI • Chassis Assembly Production Control Supervisor (Oct. '04 - Feb. '05) Jefferson North Assembly Plant - Detroit, MI • Electrical & Electronics Buyer (April '04 - Oct. '04) DaimlerChrysler Headquarters - Auburn Hills, MI • Material Control Supervisor (July '03 - April '04) Toledo Precision Machining Plant - Perrysburg, OH ### SAP Consultant/Assistant Lab Instructor @ Central Michigan University Jan 2002 – Jan 2003 Central Michigan University School of Business, Mt. Pleasant, MI • Technical lab consultant for hands-on, SAP-based logistical transaction training both in classroom and in one-on-one sessions for faculty • Development of case study materials and coursework for the SAP R/3 Sales & Distribution module in the Fall 2002 and Spring 2003 academic terms ### Front-End Designer @ Central Michigan University Jan 2001 – Jan 2003 | Mount Pleasant, MI University Recreation at Central Michigan University, Mt. Pleasant, MI • Design and development lead for the production launch of the University Recreation Homepage - www.sac.cmich.edu utilizing Microsoft Visual Studio, Adobe Photoshop, Java, and JavaScript • Interfaced with non-technical personnel to manage content definition and develop customized advertising solutions to maximize awareness of event programming and drive patron revenue ### SAP Lab Technical Support Associate @ Central Michigan University Jan 2001 – Jan 2002 Central Michigan University School of Business, Mt. Pleasant, MI • Served as a technical resource to lab users to diagnose all SAP-related inquiries and recommend solutions on the fly to maintain system “up-time” and maximize patron productivity. ### Procurement & Supplier Intern @ Daimler Chrysler Jan 2002 – Jan 2002 Summer intern in the Executive Staff and Supplier Support organization specializing in database engineering & web design. Notable accomplishments included: • Project lead for the design, development, and launch of the Business Operating System and Executive Staff & Supplier Support Websites at http://intranet.daimlerchrysler.com. • Project lead for the design, development, and implementation of custom database system designed to enable greater visibility of key performance metrics associated with specfic morale-building initiatives in the Procurement & Supply organization • Facilitated a successful ISO2000 Audit in 2002 through extensive revision of Standard Work Instruction documentation in the DaimlerChrysler Business Operating System Database ### Front-End Designer @ Michigan Technological University Jan 1999 – Jan 2000 IT Department at Michigan Technological University, Houghton, MI • Graphical User Interface coding and design for the production launch of the Transfer Credit Equivalency System at http://www.admissions.mtu.edu/ and the Online Photo Roster System at http://www.mtu.edu/facultystaff/ utilizing Oracle 8i PL/SQL Web Toolkit, HTML, JavaScript, and Adobe Photoshop • Graphical User Interface coding and design for the production launch of the Y2K On-line Compliance Checklist System and the Online Course Proposal System for the MTU.Net Intranet utilizing Microsoft ASP, HTML, JavaScript, and Adobe Photoshop ## Education ### Dual Bachelor of Science in Business Administration in Double Major in Management Information Systems & Supply Chain Management Central Michigan University ## Contact & Social - LinkedIn: https://linkedin.com/in/johnchristophercross - Portfolio: http://www.oaklabs.co - Portfolio: http://www.gullytunes.com --- Source: https://flows.cv/johncross JSON Resume: https://flows.cv/johncross/resume.json Last updated: 2026-04-11