As Learning Design Manager, I lead efforts to establish and scale the learning design function in support of our enterprise goal to modernize learning and develop best-in-class retail talent. My work centers on building scalable design systems, aligning curriculum with evolving business needs, and delivering high-impact, inclusive learning experiences that drive measurable performance across the organization.

• Developed learning solutions supporting Gap Inc.’s Product-to-Market transformation, improving brand responsiveness to customer trends and business performance, by partnering with stakeholders across product and business functions to translate new operating models into scalable, multi-modal training

• Executed end-to-end onboarding programs for 200+ annual hires across corporate functions, accelerating ramp time by 3 weeks, by owning program delivery from intake through evaluation

• Evaluated program effectiveness and increased learner satisfaction by 5%, validated through feedback and assessment data, by implementing Kirkpatrick-aligned frameworks and driving continuous improvement actions

• Enabled enterprise-wide learning operations and compliance reporting, increasing LMS adoption and improving data accuracy, by leading Workday Learning implementation and governance

• Achieved a 98% completion and conversion rate in an early talent leadership program, strengthening the talent pipeline, by managing end-to-end delivery and aligning cross-functional stakeholders

• Increased efficiency of organizational operations by managing and developing a team of 4 administrative assistants, providing coaching, direction, and workload prioritization.

• Advanced leadership pipeline readiness for 20+ participants annually, by managing end-to-end operations of the Financial Management Academy and translating complex finance content into structured, multi-session learning experiences

• Reduced administrative processing time by 25%, freeing team capacity for higher-value work, by implementing ServiceNow workflows and reporting dashboards

• Coordinated 25+ university-wide initiatives on time by managing complex workflows, executive calendars, and cross-functional coordination for the SVP of Finance and four senior directors.•

• Increased workforce capability across 200+ employees, as measured by participation rates and post-session feedback, by coordinating development workshops and training delivery

• Grew program enrollment by 11% in one year by managing daily operations, customer engagement, and financial performance.

• Improved coaching effectiveness and athlete outcomes by designing and facilitating monthly training workshops for a staff of 20 coaches.

• Strengthened client retention for 800+ families through proactive communication, professional issue resolution, and continuous relationship management.