As a Senior Product Designer at Intuit, I designed key HCM features for mid-market businesses which streamlined strategic decision-making, improved compliance, and reduced manual data entry.

– Designed a Directory and Org Chart feature for mid-market businesses, achieving a 72% customer effort score, a 27% adoption rate, and a 4% increase in customer retention.

– Automated the Form I-9 process in employee self-onboarding, resulting in an 87% completion rate and a 22% reduction in completion time.

– Played a key role in designing a reusable Data Grid component for the QuickBooks design system, leading to 78% adoption across product teams and a 40% reduction in design and development time.

– Drove the design for the BambooHR integration to add key HRIS features, reducing manual data entry between systems by 65%.

– Enhanced the employee profile with an AI summary and new HRIS fields, increasing engagement from mid-market customers by 16%.

As a designer for QuickBooks Online Payroll it is my job to design experiences that help employers pay and manage their workforce, as well as keep them compliant with tax and labor laws. Some projects I've worked on include overtime rules, employee app, billing, Form W-4, money movement regulations, and product migrations.

Leveraging a strong analytical skill set, I transformed raw customer feedback into strategic product improvements. My role involved mining qualitative and quantitative data from sources like UserVoice, Clarabridge, and Splunk to identify key user trends and inform prioritization. I created compelling, data-driven user stories, complete with visualizations and customer verbatims, to guide development and design efforts within the QuickBooks Online Payments ecosystem.

As a Supportability Specialist for QuickBooks Payments, I served as the key liaison between support and product development. I translated technical issues into actionable engineering tickets, prioritized bugs using customer impact data from Splunk, and identified usability enhancements. By creating support content and fostering a strong agent feedback loop, I accelerated issue resolution and improved the user experience across platforms like GoPayment, QuickBooks Online, and Desktop.

Provided expert technical support for QuickBooks customers, resolving complex software issues through advanced troubleshooting in Windows environments. Empowered users by educating them on product features and best practices to enhance their proficiency and overall experience.