# John Mackey > Senior Product Designer at Intuit Location: Mountain View, California, United States Profile: https://flows.cv/johnmackey My 25 years of experience in small business, from customer care to founding my own ventures, provides me with a unique perspective to designing products. I leverage data, user research, and AI to design and iterate on products that customers love, translating high-level strategy into tangible, pixel-perfect prototypes and driving significant business impact. ## Work Experience ### Senior Product Designer | QuickBooks Online Payroll @ Intuit Jan 2021 – Present | Mountain View, California, United States As a Senior Product Designer at Intuit, I designed key HCM features for mid-market businesses which streamlined strategic decision-making, improved compliance, and reduced manual data entry. – Designed a Directory and Org Chart feature for mid-market businesses, achieving a 72% customer effort score, a 27% adoption rate, and a 4% increase in customer retention. – Automated the Form I-9 process in employee self-onboarding, resulting in an 87% completion rate and a 22% reduction in completion time. – Played a key role in designing a reusable Data Grid component for the QuickBooks design system, leading to 78% adoption across product teams and a 40% reduction in design and development time. – Drove the design for the BambooHR integration to add key HRIS features, reducing manual data entry between systems by 65%. – Enhanced the employee profile with an AI summary and new HRIS fields, increasing engagement from mid-market customers by 16%. ### Product Designer | QuickBooks Online Payroll @ Intuit Jan 2019 – Jan 2021 | Mountain View, California, United States As a designer for QuickBooks Online Payroll it is my job to design experiences that help employers pay and manage their workforce, as well as keep them compliant with tax and labor laws. Some projects I've worked on include overtime rules, employee app, billing, Form W-4, money movement regulations, and product migrations. ### Sr. Customer Experience Analyst | QuickBooks Online Payments @ Intuit Jan 2015 – Jan 2019 | Mountain View, CA Leveraging a strong analytical skill set, I transformed raw customer feedback into strategic product improvements. My role involved mining qualitative and quantitative data from sources like UserVoice, Clarabridge, and Splunk to identify key user trends and inform prioritization. I created compelling, data-driven user stories, complete with visualizations and customer verbatims, to guide development and design efforts within the QuickBooks Online Payments ecosystem. ### Supportability Specialist | QuickBooks Payments @ Intuit Jan 2008 – Jan 2015 As a Supportability Specialist for QuickBooks Payments, I served as the key liaison between support and product development. I translated technical issues into actionable engineering tickets, prioritized bugs using customer impact data from Splunk, and identified usability enhancements. By creating support content and fostering a strong agent feedback loop, I accelerated issue resolution and improved the user experience across platforms like GoPayment, QuickBooks Online, and Desktop. ### Technical Support | QuickBooks @ Intuit Jan 2001 – Jan 2008 Provided expert technical support for QuickBooks customers, resolving complex software issues through advanced troubleshooting in Windows environments. Empowered users by educating them on product features and best practices to enhance their proficiency and overall experience. ### Founder @ iSea Marine ID Jan 2020 – Present | Mountain View, California, United States iSea Marine ID is an iOS app launched in April 2020. It combines a community with a large database of marine life to help scuba divers ID the species they see. I combined my passion for marine life with a UX portfolio project, and eventually decided to make my app a reality. https://apps.apple.com/us/app/isea-marine-id/id1475923910 ## Education ### IxDF - The Interaction Design Foundation ### Six Sigma Green Belt in Process excellence Villanova University ### Bachelor of Applied Science - BASc in Design and Visual Communications, General University of Phoenix ## Contact & Social - LinkedIn: https://linkedin.com/in/johngmackey - Website: https://www.johngmackey.com --- Source: https://flows.cv/johnmackey JSON Resume: https://flows.cv/johnmackey/resume.json Last updated: 2026-02-23