# John Mark Josling > Design Director, Product Strategist, Team Builder, Leader, Design Manager, eCommerce & Fintech Product Designer, Collaborator, User Experience Advocate Location: San Francisco, California, United States Profile: https://flows.cv/johnmarkjosling I am a product design leader with an engineering background and over 18 years of UX experience. I have extensive eCommerce knowledge in B2B, B2C, and fintech product areas. I design for all platforms, including web, Android, and iOS. I have a history of building healthy, collaborative design, research, and content teams, solving complex problems, and shipping accessible, customer-first products. I have experience designing and leading design teams in: * eCommerce marketplaces * B2B products * Internal tools and platforms * Fintech * AI & machine learning-assisted experiences * Mobile web, native apps, & desktop platforms * Design operations and design systems * Accessibility * New product discovery * Start-ups * Public & private companies * Product design, content strategy, & user research ## Work Experience ### Head of Product Design & Research, Sr. Director @ LendingClub Jan 2023 – Present ### UX Director, Fintech & Loyalty, Storefront Core & Platforms @ Wayfair Jan 2022 – Jan 2023 | San Francisco Bay Area Led experience design for the fintech & loyalty STO, including credit card application, transactions, financing, and third-party payment options. The design team included product, content, and research and spanned both US and global sites. In addition, led the storefront experience design core capabilities and platforms teams, responsible for internal CMS development, reusable component design, A/B testing tools, authentication & recognition, and re-platforming of Wayfair.com and the complete brand family. ### Head of Design, Sr. Director @ Shutterfly Inc. Jan 2014 – Jan 2022 | Redwood City, CA As the head of UX, I led the Shutterfly user experience department across two major e-commerce brands: Shutterfly and Snapfish. I led a team of 20 IC designers and design managers. We used data-driven design thinking to shape product direction and team growth. I led the effort to create a brand-new creation platform across web, mobile web, and native iOS & Android apps. I helped rearchitect Shutterfly's native apps. I led the design effort to bring responsive web design, accessibility, and a reusable design system to the Shutterfly platform. ### Director of Design @ Aware Ai Jan 2014 – Jan 2014 Led design for an early-stage start-up, helping launch their first product. Worked with developers, 3rd parties, and founders to design, define, and implement information architectures, patterns, style guides, wireframes, and mocks for both web and mobile products. ### Lead UI Designer @ salesforce.com Jan 2012 – Jan 2014 Created innovative designs for complex B2B tools, including the sales forecasting and territory management products. Developed prototypes and worked with researchers to test and iterate on design concepts. Led prototype development sessions and mentored junior designers. ### Director of UI & Design @ Yola.com Jan 2009 – Jan 2012 Led interaction design group at a 60-person start-up. Re-architected the layout, flow and main interactions of a dynamic, web-based site creation tool. Designed an innovative sign-up and template-powered site creation wizard. Project managed high-profile projects and partnerships. Worked with an international team using an agile development process. ### Senior Interaction Designer @ eBay Jan 2007 – Jan 2009 Designed human-computer interactions for the eBay finding platform. Developed flows, wireframes, mock-ups, surveys, and usability tests for some of the most visited pages on the web. Worked with an international team to launch a new platform for eBay Italy. Pioneered site speed improvements and perception evaluation techniques. ### UI Designer ( Intern ) @ Google, Inc. Jan 2006 – Jan 2006 Designed, developed and helped test interfaces for new and existing Gmail features. Designed interactions, conducted needs assessments, documented comparative analyses, built use-cases, lead group UI reviews, and developed user test plans. ### Software Developer @ Planning Systems Inc Jan 2002 – Jan 2005 Designed and developed air traffic control software for the Federal Aviation Administration. Implemented Java air traffic control simulations, and designed and developed GUI interfaces for controllers, airspace managers and traffic analysts. ### Software Developer @ Homestead Technologies Jan 1999 – Jan 2001 Worked on a large range of Internet technologies. Developed: a Java online applet, a Java desktop application and a internal CRM tool. Additional projects: XML/Java platform, partner co-brand sites, and automated testing applications. ## Education ### Master of Library & Information Science (MLIS) in Experience Design UC Berkeley School of Information ### Masters in Information Management University of California, Berkeley ### Bachelor of Science - BS in Computer Science Stanford University ## Contact & Social - LinkedIn: https://linkedin.com/in/johnmarkjosling --- Source: https://flows.cv/johnmarkjosling JSON Resume: https://flows.cv/johnmarkjosling/resume.json Last updated: 2026-04-13