• Enhanced Operational Visibility: Designed and implemented high-level dashboards to display key warehouse metrics, such as order fulfillment and inventory statistics, improving client visibility and decision-making.

• Streamlined Data Integration: Developed robust interfaces and plugins for importing SKUs, orders, and updating SQL tables, reducing manual processing time by at least 40%.

• Optimized Reporting Systems: Created and automated export reports for receipts, inbounds, and shipment data, enhancing accuracy and efficiency in tracking logistics across multiple consignees and brands.

• Improved Order Management: Implemented features to support new order types and value-added services, resulting in an improvement in order tracking and accuracy.

• API and Front-End Development: Built secure API transactions to facilitate seamless data exchange between endpoints and ERP systems, while enhancing the front-end with additional fields for comprehensive information display.

• Optimized Application Support Operations

Successfully managed and resolved over 500+ client support tickets for a Warehouse Management System (WMS), addressing critical issues such as login errors, stuck orders, inventory allocation conflicts, routing discrepancies, and system slowdowns, ensuring 99.9% uptime and seamless operations for clients.

• Streamlined Database Performance and Reliability

Executed comprehensive database maintenance, including indexing, archiving, backups, recovery processes, and statistics updates, which improved system performance and reduced downtime incidents.

• Delivered Custom Development Solutions

Developed software features tailored to client requirements, such as a Buyer Expert System enabling seamless communication between vendors, and buyers. This system facilitated critical EDI transactions (855, 810, 860) and supported real-time updates for pricing, costs, and inventory, increasing operational efficiency.

• Enhanced User Experience and Reporting

Designed and implemented user-friendly screens and dynamic reporting pages for WMS, including real-time updates on expiry dates, serial tracking, load statuses, and location counts, improving inventory accuracy and reducing manual processing time.

• Proven Problem Solver and Innovator

Diagnosed and resolved complex WMS issues, including wave order processing delays and SKU attribute mismatches, while proactively implementing solutions to prevent recurrence, resulting in a 35% reduction in support escalations.