Built the Customer Success team. Planned and executed the first year of all customer site deployments. All deployments successful(NPS score 80+) and have expanded.

Defined product features, requirements and software tools for the transisiton from the first prototype robot to full production units that utilize technologies such as computer vision and AI to operate in the real world.

Defined the product roadmap for the company transition to a service model with centralized automated dishwashing hub facilities. Defined the product requirements that helped guide the team from 1 prototype dishwashing robot to a fully functional hub designed for ROI. Balanced priorities based on customer needs and internal business requirements. Led customer solutions for all of our customers.