Product and experience design leadership across Optum and UnitedHealth Group, spanning in-house platform ownership and embedded consulting engagements. Led product strategy, enterprise UX, and AI-driven experience initiatives across benefits administration, clinical decision support, behavioral health, and analytics platforms while operating with a high degree of autonomy while partnering closely with executive, product, engineering, and clinical stakeholders.

Senior UX and service design leadership within a large, regulated healthcare enterprise. Led experience design initiatives across member-facing and internal platforms, focusing on improving self-service, operational efficiency, and decision clarity in complex health plan environments.

Led experience-driven improvements across clinical systems, workflows, and care delivery operations. Partnered with clinicians, operations, and IT teams to identify systemic friction, improve information flow and team communication, and enable faster, more coordinated patient care. This work grounded my approach to product and service design in real-world clinical constraints, change management, and the realities of complex, high-stakes systems.

Conducted mixed-methods research and service design in healthcare systems to enhance digital health service access. Led a consulting project to create a mobile healthcare service model, addressing community needs and operational workflows. Synthesized qualitative and quantitative data to identify barriers in access to EHR and care services, translating insights into actionable recommendations.