• Installed requested software and applications for colleagues for their workflow needs

• Deployed Windows 10 build version updates to 100+ devices via Quest KACE

• Managing Active Directory and Office365 admin applications

• Experienced with deploying and imaging Windows and macOS devices

• Working knowledge of TCP/IP networking, DNS, DHCP, VPN and RDP

• Maintaining and managing IT assets and inventory

• Setting up and troubleshooting Konica and HP Printers.

• Setting up Cisco and VOIP phones.

• Performed onboard training to new hires

• Reviewed, identified and solved tickets daily.

• Completed various Jira projects important to the team’s needs.

• Managed macOS devices using JAMF

• Deployed and managed iOS devices using AirWatch

• Provided excellent customer service to end users

• Deployed, updated and installed print drivers

• Setup and troubleshooted Zoom Conference rooms and all hand meetings.

• Able to troubleshoot and solve complex L2 technical problems

• Performed onboarding and offboarding tasks

• Provide excellent end user customer service

• Managed vendor account such as AT&T and Verizon

• Created SOP documentation for IT operations for colleagues and end users.

• Deployed and managed iOS devices using Microsoft Intune