# Jonathan Bergman

> Product Designer and Engineer

Location: Dover, New Hampshire, United States
Profile: https://flows.cv/jonathanbergman

Jonathan is a results-driven Product Design Leader and Technologist with over 15 years of experience designing and developing lovable, human-centric, and accessible user experiences and design systems for Enterprise and SaaS

## Work Experience
### Senior Product Designer @ Hi Marley
Jan 2023 – Present | Boston, Massachusetts, United States
Led the design and development of Hi Marley's design system and component library in Figma, React, and StoryBook
Championed a hybrid approach to product design by writing code to test and deliver lovable experiences
Created and advocated design principles, strategy, vision, and process improvements that align with product objectives
Fostered collaboration and innovation between design, product management, and engineering to integrate design into internal processes, and product features for Hi Marley’s intelligent conversational platform

### Product Design Lead @ Sales Impact Academy
Jan 2022 – Jan 2023
Led an international design team to redesign the online sales learning product, resulting in a 135% increase in customer NPS
Developed the Impact design system and component library, reducing design delivery timelines by 87%, 16 weeks to 2 weeks
Led a cross-functional team to implement a custom LMS that reduced operational costs by over 68% ($190,000 to $60,000)

### Senior Software Engineer @ FlatWorld
Jan 2018 – Jan 2022 | Greater Boston Area
Led internal and external design teams responsible for the product design, accessibility, and design system roadmaps
Directed the design and development of an online textbook reader and search engine, increasing customer NPS by 80%
Championed a data-driven product approach to increase conversion rates of purchase flows by 25%

### Senior Product Designer @ Cengage Group
Jan 2015 – Jan 2017 | Washington D.C. Metro Area
Led the design of the Learning Objects design system and collaborated with engineering to scale adoption across all products
Led the design and implementation of discussion, grading, and insights features for the online learning platform
Conducted user research and testing to inform design decisions, aligning product design initiatives with business objectives

### Senior UI Designer @ Blackboard
Jan 2015 – Jan 2015
Designed and developed accessible components for Blackboard’s New School design system
Collaborated with product managers and engineers to identify, audit, and resolve over 50% of design and accessibility issues
Advocated for accessibility across the organization, embedding user-centered design processes in product development

### Senior Web Developer @ Direct Capital Corporation
Jan 2013 – Jan 2015 | Portsmouth, NH
Led the design and development of the quick quote tool, contributing $7 million in new business within the first 6 months
Directed the redesign of the company’s website and customer portal, delivering the project in a condensed timeline by implementing a front-end framework

### Software Developer @ Liberty Mutual Insurance
Jan 2011 – Jan 2013 | Portsmouth, NH
Designed and developed mobile app features for billing, policy management, and claims submission, achieving a 4.8/5 rating with 46.7k user reviews in the App store

### Technology Support Associate @ Freddie Mac
Jan 2010 – Jan 2011


## Education
### Bachelor of Science (BS) in Business Information Technology
Virginia Tech


## Contact & Social
- LinkedIn: https://linkedin.com/in/jonmbergman
- Portfolio: https://jonbergman.github.io/

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Source: https://flows.cv/jonathanbergman
JSON Resume: https://flows.cv/jonathanbergman/resume.json
Last updated: 2026-03-31