# Jonathan Carpenter > Head of UX @ SymphonyAI - AI Strategist, UX Expert, Product Leader and User Advocate Location: San Francisco Bay Area, United States Profile: https://flows.cv/jonathancarpenter Visionary Design Executive with 20 years of experience pioneering emerging interactive products across AI, SaaS, and multi-modal ecosystems. Expert at scaling global design organizations and transforming complex "Systems of Record" into high-performance "Systems of Intelligence." Proven track record of aligning design maturity with business growth, leading cross-functional teams to deliver revenue-generating AI Copilots and enterprise-grade design systems. CORE COMPETENCIES AI Strategy: Generative AI (GenAI), Human-AI Interaction (HAI), Agentic Workflows, LLM Orchestration. Design Leadership: Global Team Scaling, DesignOps, Organizational Design, Mentorship & Culture. Product Strategy: Product-Led Growth (PLG), Composable Frameworks, Multi-modal UX (Voice/Touch/Gesture). Enterprise Excellence: Scalable Design Systems, Data Visualization, Heuristic Analysis, Digital Transformation. ## Work Experience ### Head of User Experience @ SymphonyAI Jan 2022 – Present | Palo Alto, California, United States Executive AI Strategy: Defining the UX vision for Generative AI and Agentic workflows, establishing the industry standard for Human-AI interaction across vertical AI sectors. Global Design Consolidation: Unified disparate product design teams under a centralized design matrix, increasing operational efficiency and design consistency by 80%. SaaS Ecosystem Transformation: Spearheaded the launch of a comprehensive, modular Design System used across 5 distinct industries and 15+ flagship products. AI Copilot Framework: Architected a "Copilot UI Framework" that successfully integrated generative AI capabilities into enterprise platforms, driving user engagement and task automation. Research & Insights: Advanced organizational research maturity by implementing data-driven testing methodologies to validate complex AI-driven predictive models. ### Board Advisor @ Action Engine Jan 2022 – Present ### Chief Experience Officer & Founder @ Action Engine Jan 2020 – Jan 2022 ### Global Director of Digital Product Strategy @ Google Jan 2019 – Jan 2022 | Sunnyvale, CA Global Digital Transformation: Led a multi-year technology revamp across 30 countries, modernizing legacy infrastructure into cloud-based, data-driven platforms. Scale & Growth: Directed design strategy for a digital ecosystem that saw a 60% increase in online users and a 200% surge in digital transactions during tenure. Sustainable Innovation: Launched a first-of-its-kind digital tracking suite to reduce food waste, leveraging data analytics to meet global ESG (Environmental, Social, and Governance) targets. Cross-Functional Leadership: Partnered with C-suite stakeholders to align design roadmaps with $1B+ revenue objectives, ensuring product-market fit for "Connected Food" initiatives. Team Expansion: Scaled the design and product organization, fostering a high-performance culture focused on "SOLVED" strategy goals: Solving Problems and Enhancing Experiences. ### Product Design Consultant @ LinkedIn Jan 2018 – Jan 2020 | Sunnyvale, California, United States Scale & Systems: Contributed to the design and evolution of professional networking tools for a global user base of 500M+, focusing on high-trust interactions and scalable design patterns. Engagement Strategy: Partnered with product and engineering teams to optimize core user flows, driving increased platform retention and professional engagement. ### Director of Digital User Experience @ FutureBrand Jan 2018 – Jan 2019 | Redwood City, CA Innovation Strategy: Led design-led innovation initiatives for Fortune 500 clients, specializing in the intersection of physical products and digital ecosystems. Emerging Interfaces: Developed UX frameworks for multi-modal interactions, including voice-activated assistants and connected environments, helping clients navigate the shift toward "smart" consumer technology. ### Director of User Experience & Product @ HARMAN International Jan 2012 – Jan 2018 | Mountain View, CA Connected Ecosystems: Oversaw the end-to-end design lifecycle for innovative products combining enterprise software, cloud technologies, and advanced mobility for brands like Samsung, Ford, and Honda. Strategic Consulting: Served as a lead strategist for Fortune 500 clients, integrating cutting-edge UX and multi-modal interfaces into the next generation of autonomous vehicles and wearables. Global Operations: Built and managed a multi-disciplinary global design team across the US, Russia, Germany, China, and India, delivering localized products for diverse markets. Market Entry: Successfully conceptualized and launched several emerging automotive and mobile platforms, defining the transition from traditional cockpits to autonomous passenger experiences. ### Senior Product Designer @ Copia Interactive Jan 2011 – Jan 2012 | New York, NY ### Creative Team Lead @ Usablenet Jan 2009 – Jan 2011 | New York, NY ### Founder and Creative Director @ J2C Media Jan 2002 – Jan 2010 | New York, NY ### Creative Lead @ Blue Fountain Media Jan 2009 – Jan 2009 | New York, NY ### Art Director @ Cyberworks Media Group Jan 2008 – Jan 2009 | Chicago, IL ### Live Sound Engineer @ The Knitting Factory Jan 2006 – Jan 2008 | New York, NY ### Studio Manager @ New York University Jan 2006 – Jan 2008 | New York, NY ### Lead Web Designer / Project Manager @ Ident Group Jan 2007 – Jan 2007 | Brooklyn, NY ## Education ### Bachelor of Fine Arts in Music & Interactive Technology New York University ## Contact & Social - LinkedIn: https://linkedin.com/in/jonathancarpenter - Website: http://jonathan-carpenter.com --- Source: https://flows.cv/jonathancarpenter JSON Resume: https://flows.cv/jonathancarpenter/resume.json Last updated: 2026-04-05