# Jonathan Fong > Product / UX Designer / UX Researcher / Systems Designer with over 15 years of experience Location: San Francisco Bay Area, United States Profile: https://flows.cv/jonathanfong With over 15 years of experience at small design firms to a Senior/Principal UX designer at established software companies, I have experienced the gamut of the product cycle from concept to build to validation. With a high respect for a healthy product-process, I’ve become a strong partner with product management and developers while also being a dynamic lead in design and product teams, representing the customer audience. My past experience has brought me through projects involving user-generated content, web interfaces such as navigation, IA, search, customer profile, account, and support cases; video and audio editing and playback, content publishing and sharing, and click marketing on desktop, mobile, and TV set-top-box hardware. I've planned, designed, and helped manage the product process in building platforms from the ground up as well as unifying existing platforms together under a single structure. I've been involved in producing and stress-testing design systems and interface patterns both in usability and visual design. And I am continuing my journey learning, utilizing, and designing the next generation of AI in the evolving tech industry with applications for both personal and professional purposes. ## Work Experience ### Product Designer, UX Researcher @ SewerAI Jan 2025 – Present | Walnut Creek, California, United States ● Designed an AI integrated smart assistant that allowed customers to prompt an LLM about their assets, costs, and risk analysis ● Established company’s first customer research program, streamlining participant recruitment and accelerating access to high-quality customer insights.providing a way for product teams to directly survey, interview, and communicate with customers ● Managed and refactored design system, streamlining and remaking components, redefining variables and tokens, and ultimately redefining pattern library to work with Tailwind 4 and ShadCN. ### Principal UX Designer @ Autodesk Jan 2024 – Jan 2025 | San Francisco, CA Autodesk Account User experience designer for Autodesk Account, the personalized account experience for customers to find and manage their products, licenses, users, seats, and support tickets. ● Launched Autodesk’s first native support case management app, giving customers real-time visibility into their issue status, implementing enterprise level privacy requirements reducing privacy support tickets by 10.2% and addressing customer needs of navigation and findability, readability, and modernization. ● Led strategic end-to-end messaging strategy, aligning parallel teams in best practice definitions creating a consistent mental model for teammates and customers while auditing and managing notification content, and ultimately enhancing notifications as a centralized place to manage messages, reducing projected support tickets by 15%. ● Improved Salesforce + Client Financial Services (CFS) workflows through cross-functional collaboration with sales, client services, and engineering teams, streamlining fragmented data input to achieve a 100% reduction in rejected cases, cut agent handling time by 30%, updating Salesforce Classic patterns to SLDS 1 and SLDS 2. ● Redesigned the support ticketing creation process for enterprise admins, consolidating nine fragmented forms into one, meeting compliance standards with client services team, streamlining the front-end experience, and ultimately reducing creation effort by 83%. ### Principal UX Designer @ Autodesk Jan 2021 – Jan 2024 | San Francisco, CA Customer Success User experience designer for Autodesk's web experience with emphasis on post-purchase help and support. ● Defined a 3-year IA strategy to unify Autodesk's most-trafficked web properties under a shared IA and navigation model, resulting in 4.2M additional monthly cross-traffic and a 6% sales increase. ● Improved customer effort score in site search by 39.8% by designing Autodesk’s first universal, predictive, smart search system uniting four different platforms, serving over 30 million monthly users. ● Simplified customer effort of creating a support case by a 32% of time savings by defining faster, more direct methods of getting customers to support ticket creation via the chatbot assistant. ● Explored early AI integrations in 2019 to replace traditional search paradigms, conceptualizing smarter entry points to increase customer engagement with search. ● Improved AI assistant engagement and support ticket conversion by optimizing conversation flows and content hierarchy. ● Redesigned chatbot entry and flow logic, resulting in higher AI assistant engagement and measurable reduction in support ticket abandonment. ● Increased help and learning content pageviews by 19.2% by improving visibility, comparison, and comprehension of support offerings and product requirements through enhancements in content hierarchy, layout, IA, and information design. ### Principal UX Designer @ Autodesk Jan 2015 – Jan 2021 | San Francisco Bay Area Autodesk Knowledge Platform User experience designer on the Autodesk Knowledge Network. The support, learning, and community base for Autodesk's 100+ products and includes millions of support articles, documentation articles, forums, and self-publishing tools for customers to generate their own content as well as a screen recorder app and AI bot for users to find help. Also, part of a team that is unifying the different properties of Autodesk into a single global interface. ● Served as a hybrid designer–product owner for a 0→1 B2B/B2C marketplace, driving a 382% increase in partner revenue. ● Designed and prototyped an audio editing feature for screen capture product, overcoming initial team skepticism and earning a peer-nominated award for innovation and collaboration. ● Decreased average moderation time by 75.7% by designing in close collaboration with content strategy stakeholders an internal tool to moderate and manage customer contributed content. ● Built a scalable self-service content platform that empowered customers to publish over 1.2M articles in 4 years, dramatically expanding help content coverage. ● Increased help and learning content pageviews by 19.2% by improving visibility, comparison, and comprehension of support offerings and product requirements through enhancements in content hierarchy, layout, IA, and information design. ### Sr. User Experience Designer @ Nagra Jan 2012 – Jan 2015 | San Francisco, California, United States Designed and conceptualized OpenTV’s (and industry’s) first 4k television user interface, earning interest from Dish Networks and winning best of show at IBC 2013. Designed iPad and iPhone concepts in collaboration with NAGRA Labs to crowdsource and display movie/tv show meta-data during leanback experience. ### Sr. UX Designer @ Cisco Jan 2010 – Jan 2012 | Milpitas, CA UX and visual designer for Cisco video publishing and sharing app. Innovated interface for speech analysis technology to identify voices and navigate video. Managed the design and development of Cisco’s first video-sharing iPhone app. Led first Cisco product implementation of accessibility and language localization guidelines. Innovated an interface to manage multiple video stream playback in pre-recorded webcasts and live events. Participated in unification of UI and visual design patterns across Cisco web applications. ### UX Designer @ Ask.com Jan 2007 – Jan 2010 | Oakland, CA Designed company’s first verticals for Ask Music, Ask Maps & Business Listings, Ask Recipes, and Ask NASCAR partnership. Innovated user-focused concepts on map directions. Innovated designs on inline ad content to improve monetization (+28% click-thru rate). Designed Ask.com’s first smart-answers. Designed new question/answer crowd-sourcing product. ### Media Manager, Designer, Publisher, and Photographer @ Element SF Jan 2001 – Jan 2009 | San Francisco Bay Area Owned end-to-end creative production for four lifestyle/event sub-brands, designing and coding web updates, producing email and print assets, and managing event photography workflows as the sole designer and content publisher. ### Product Manager, Designer @ NextClick Media Jan 2007 – Jan 2007 Art directed, designed, and managed direct-to-consumer product marketing material including websites, landing pages, and email newsletters for a number of key business products. Paved the company’s first corporate website and print media collateral. ### Web/Graphics Designer @ iWin, Inc. Jan 2005 – Jan 2007 | San Francisco, CA Produced digital marketing and product graphics for a high-traffic casual games e-commerce portal, including banner ads, landing pages, email campaigns, and on-site promotional assets. Designed and coded the company’s weekly direct-to-consumer email newsletter and created interactive web elements using Flash to enhance on-site engagement. Collaborated with a small design team while operating independently across concepting, design, and production using Photoshop, Illustrator, Flash, and Dreamweaver. ### Flash, Visual, and Production Designer @ Rolling Orange Jan 2004 – Jan 2005 Produced, coded, and redesigned interactive Flash modules, HTML pages, and mass mailer pieces. Also designed print collateral including re-branding and streamlining client side and internal docs. ## Education ### Bachelor of Science in Mechanical Engineering University of California, Berkeley ### Bachelor of Arts in New Media Academy of Art University ## Contact & Social - LinkedIn: https://linkedin.com/in/jonathanfongux - Portfolio: http://www.jonfong.com - Portfolio: https://jonfong.framer.ai --- Source: https://flows.cv/jonathanfong JSON Resume: https://flows.cv/jonathanfong/resume.json Last updated: 2026-04-13