# Jonathan Herman > Senior Software Engineer at Solace Location: Boston, Massachusetts, United States Profile: https://flows.cv/jonathanherman I'm a software engineer who seeks scalable solutions to business challenges. Through my past experience moving from classically trained bass-baritone, to data analyst, and B2B marketer, I’ve learned how to transform to solve new problems. As a disciplined individual contributor and a trusted collaborator, I’m comfortable communicating and leading across the business. My curiosity, resilience, and creativity motivate me to drive to done with an outcome that delights the customer. Technologies I'm comfortable with include: TypeScript, Next.js, React, Python, and TailwindCSS. ## Work Experience ### Senior Software Engineer @ Solace Jan 2026 – Present ### Full Stack Engineer @ Solace Jan 2025 – Jan 2026 ### Founder @ Herman Entertainment Jan 2014 – Present | Boston, Massachusetts, United States • Solo musical performances for live audiences ranging from small to large audiences of 100 - 8000 people • Concert planning (Locating venues, advertising on multiple platforms, creating programs, hiring talent) • Video production for YouTube channel (creating content that emphasizes storytelling through music, marketing through advertising platforms, building community) ### Full Stack Engineer @ LearnLux (We're hiring) Jan 2021 – Jan 2025 | Boston, Massachusetts, United States Selection of projects and feature development: - Led migration of legacy app to React using microfrontends - Became translations subject matter expert, integrating translation provider into application to provide translations in 32+ countries - Built frontend to connect user financial accounts with financial API resulting in increased product stickiness - Collaborated closely with product designer to implement new booking flow, resulting in higher clickthrough rate - Created seasonal promotion integrated with a reward system to drive user interaction that led to users submitting hundreds of responses and personal stories - Led technical research into CMS to overhaul the backend content pipeline for entire client portfolio ### Software Engineering Fellow @ General Assembly Jan 2021 – Jan 2021 | Boston, Massachusetts, United States Participated in a full-time, 3 month software engineering immersive, completing in-class projects, hackathons, and personal projects focused on real-world applications of software engineering principles and best practices. ### Content Marketing Associate & Data Analyst @ Salsify Jan 2019 – Jan 2021 | Boston, MA Developed high-impact content marketing to drive business with small, medium, and large brands. Spearheaded major projects including co-marketed effort with two other companies. Partnered cross- functionally across Tech, Product, Sales and beyond to ensure alignment of messaging. Trained and mentored junior staff. Enhanced data visualization and insights generation capabilities by developing dashboards and optimizing internal tools. Co-led company-wide data hackathon to champion data-driven thinking. Published 5 (incl. 2 co-marketed) in-depth ecommerce insight reports, including the first report for Salsify’s Digital Shelf Institute for executives, establishing category leadership in industry. Created sales & marketing collateral requiring crisp + logical + technical language (blog posts, emails, slides, one-pagers, landing pages, social) & generated insights to support sales, marketing, and retail teams. ### Data Analyst @ Salsify Jan 2018 – Jan 2019 | Boston, MA Queried data from Amazon Web Services (AWS) using SQL; conducted extensive market research and distilled insights about shopper behavior. Led presentations to prospects, leading to six-figure sales. Pivoted client approach for select product pages, leading to increase in Amazon sales rank. Built Tableau dashboards to track brand performance as a product prototype for clients (small + large brands). ### Content Analyst II @ Welcome (formerly ChatID) Jan 2017 – Jan 2018 | Austin, TX • Provided moderation and created reporting for entire client portfolio (20+ organizations including multiple Fortune 100 companies) • Trained brand support agents of Fortune 100 clients to improve brand-consumer interactions, creating value for clients by closing new business and encouraging customer loyalty • Spearheaded $20K+ project in collaboration with multiple internal & external teams to create a B2B crowd solution for businesses (involving extensive iterating and learning new ways to optimize effectiveness of contributing partners, extensive work building tools on external platform together with feedback from internal and external teams) • Defined and scaled moderation and agent training processes and platforms by leveraging knowledge of chat, business tools, and newly acquired SQL skills working closely with management across the company to understand key objectives and agree on strategy • Managed internal team of moderators ### Content Analyst I @ Welcome (formerly ChatID) Jan 2016 – Jan 2017 | Austin, TX • Provided high-demand insights for executive, client success, marketing, and sales teams, at times with as little as 1 hour notice prior to required delivery (e.g. for meeting with VP of Global Marketing of Fortune 500 client) • Created reports to guide businesses based off moderation tagging • Developed chat agent best practices; prepared training materials • Guest writer for company blog educating the community on ideas covering shopping and chat • Assisted with operations in Austin for company transition ### Content Moderator @ Welcome (formerly ChatID) Jan 2014 – Jan 2015 | Remote • Read and tagged 100,000+ chats between consumers and brands • Created extremely efficient operational processes • Led team as fastest moderator ## Education ### Software Engineering General Assembly Jan 2021 – Jan 2021 ### Music State College of Florida-Manatee-Sarasota Jan 2012 – Jan 2013 ### Pine View School Jan 2008 – Jan 2012 ## Contact & Social - LinkedIn: https://linkedin.com/in/jonathanherman0 - Website: https://jonathan-herman.com - GitHub: https://github.com/jonathanherman1/ --- Source: https://flows.cv/jonathanherman JSON Resume: https://flows.cv/jonathanherman/resume.json Last updated: 2026-03-22