# Jonathan Kong

> Ops @ Hayden AI

Location: San Francisco, California, United States
Profile: https://flows.cv/jonathankong

Hello and thank you for visiting my profile! 

I'm a Product Manager with 7 years of experience in the mobile gaming industry. I specialize in live operations but find myself to be a jack of all trades - good at everything but master of none. 

I've worked at a lot of prestigious companies throughout my career, with the most notable ones (in mobile gaming) being AppLovin, Big Fish Games, and Jam City. These companies have exposed me to some of the smartest people I've ever met, and I hope to bring the lessons I've learned onto my next role. 

In my free time, I'm an avid Pickleball player with a humble 2.5 rating. I love driving into the net and popping balls high so my partner gets absolutely destroyed by my opponents' overhead smashes.

## Work Experience
### Field Support Coordinator @ Hayden AI
Jan 2025 – Present
Hayden AI powers safer, smarter, and more efficient cities. We combine advanced vision AI with purpose-built, vehicle-mounted hardware to analyze urban environments in real-time. Cities use our technology to make streets safer and improve transit performance for everyone.

### Monetization Manager @ Acid Labs
Jan 2025 – Jan 2025
LiveOps for BOINKERS

### Product Manager @ VGW
Jan 2022 – Jan 2023
Product Manager on LuckyLand Slots

### Live Operations/Product Manager @ AppLovin
Jan 2019 – Jan 2022 | Palo Alto, California, United States
AppLovin’s leading marketing software provides developers a powerful, integrated set of solutions to grow their businesses. AppLovin enables developers to market, monetize, analyze and publish their apps. The company’s first-party content includes over 200+ popular, engaging apps and its technology brings that content to millions of users around the world. AppLovin is headquartered in Palo Alto, California with several offices globally.

Projects:
Final Fantasy XV: A New Empire
Crystalborne: Heroes of Fate

### Marketing Manager @ Big Fish Games
Jan 2019 – Jan 2019 | Oakland, CA
Live-Ops on Big Fish Casino and Jackpot Magic Slots

### Associate Game Designer @ Jam City
Jan 2018 – Jan 2018 | San Francisco Bay Area

### Lead Game Content Manager @ Jam City
Jan 2018 – Jan 2018 | San Francisco Bay Area

### Senior Game Content Manager @ Jam City
Jan 2017 – Jan 2018 | San Francisco Bay Area
-Led a team of Content Managers to ensure that deadlines are met
-Attend daily Engineering scrums to discuss future in-game features
-Worked with Product team to analyze KPIs and discuss solutions if issues were raised
-Reached out to other departments if there were issues regarding tasks at hand

### Game Content Manager @ Jam City
Jan 2016 – Jan 2017 | San Francisco Bay Area
-Worked with other members of the team to ensure weekly content was released on time
-Spoke with engineering department to verify functionality of in-game features
-Implemented tuning specifications handed off by Product team
-Triage bugs depending on level of severity 
-Coordinated with QA team to effectively test and push changes to Live Environment

### Customer Support Representative @ Jam City
Jan 2016 – Jan 2016 | San Francisco Bay Area
-Identified critical issues via Helpshift Service Platform
-Created tickets in JIRA based on player reports
-Provided top notch support to ensure player needs were met 
-Attended daily Scrum meetings with Team Leads
-Managed Frequently Asked Questions (FAQs) for each content release 
-Modified JSON files in Django platform to fix bugs in player saves
-Communicated with various Community Ambassadors to address additional issues
-Compiled quarterly support statistics for Product team

### Bartender/Server @ Eagle Cafe
Jan 2012 – Jan 2016


## Education
### Bachelor's degree in Psychology
University of California, Santa Cruz


## Contact & Social
- LinkedIn: https://linkedin.com/in/jonathan-kong

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Source: https://flows.cv/jonathankong
JSON Resume: https://flows.cv/jonathankong/resume.json
Last updated: 2026-04-05