• Consistently improved team performance and customer satisfaction (85% to 98% in 3 months) by implementing structured peer coaching check-ins and feedback loops, fostering adaptability and accountability in a fast-paced, high-variance environment.

• Mentored baristas into leadership roles through personalized development plans, system-based diagnostic training, and cross-functional coaching, demonstrating a passion for teaching and supporting team growth.

• Diagnosed and resolved real-time operational issues, leading post-incident debriefs to identify root causes and preventative measures.

• Can successfully work under the pressure of rushes that build up to 60 orders an hour of multiple items per order and various customizations of drinks with a team of 3-4 baristas

• Able to manage to make up to 5 drinks at a time with no assistance needed

• Always observing what tasks need to be done without having to be asked such as restocking, preparing extra ingredients, and customer needs

• Always maintaining a calm and professional attitude towards all types of customers

• Quick and efficient closing staff member that always ensures the store is clean and properly stocked to deal with morning rushes for the following day

• Developed and deployed three web applications using HTML, CSS, and JavaScript within strict project deadlines.

• Integrated JavaScript libraries and frameworks like jQuery and Bootstrap to enhance code efficiency and maintainability.

• Designed a real-time movie search application utilizing the IMDb API, implementing dynamic data fetching.

• Delivered technical presentations to a team of 10 software engineers, showcasing rapid adaptation to new programming languages within a limited timeframe.

• Conducted a research project on video game marketing, collecting and analyzing data from over 100 respondents.

• Utilized Adobe Premiere Pro to edit video content, including adding subtitles, B-roll, and audio refinements.

• Applied data-driven insights to produce a five-minute video summarizing key trends in gaming appeal among high school students.

• Presented findings to a 20-person brand strategy team, translating research into actionable marketing recommendations.